Senior National Warranty Writer – RV/Automotive

Fraserway RV LP; Abbotsford; Sur place; CAD 33 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health and dental benefits

Employer-matched RRSP program

Employee discounts on RV purchases, RV

Employee discounts on parts andService

Résumé du poste

Fraserway RV is seeking a National Warranty Writer (RV / Automotive) in Abbotsford, BC. This full-time role involves reviewing warranty claims, interpreting OEM policies, and coordinating with service teams to maximize recovery.

You will work across the country within a collaborative national operation, ensuring accurate documentation and timely submissions while upholding Fraserway RV's standards. The benefit-rich package reflects a family-owned company’s commitment to its people.

Qualifications

• Experience in warranty administration, writing, service advising, or claims processing.
• Strong understanding of warranty programs, OEM policies and submission processes.
• Excellent analytical, organizational and problem-solving skills.

Responsabilités

• Review repair work orders to determine warranty eligibility and ensure claims are complete and accurate.
• Interpret manufacturer warranty policies, procedures, and documentation requirements.
• Determine financial responsibility between manufacturer warranty, vendor, internal, or customer pay.
• Obtain required authorizations and submit accurate warranty claims.
• Monitor submitted claims, resolve denials or shortages, and maximize warranty recovery.
• Work with Service Advisors, Technicians, Service Managers, and manufacturers to ensure repairs meet warranty requirements.
• Provide guidance on warranty documentation, repair validation, and submission best practices.
• Support technicians by coordinating repair procedures and technical guidance with manufacturers when required.
• Identify warranty trends, assist with recalls, and contribute to continuous process improvements.
• Thrive in a collaborative national team environment while managing priorities independently.

Connaissances

Warranty claims

RV industry

Analytical skills

Attention to detail

Communication

Driver's licence

Outils

IDS or DMS

Description du poste

Fraserway RV is seeking a National Warranty Writer (RV / Automotive) in Abbotsford, BC. This full-time role involves reviewing warranty claims, interpreting OEM policies, and coordinating with service teams to maximize recovery.

You will work across the country within a collaborative national operation, ensuring accurate documentation and timely submissions while upholding Fraserway RV's standards. The benefit-rich package reflects a family-owned company’s commitment to its people.