National Warranty Writer

Fraserway RV LP; Kelowna; On-site; CAD 33,000 - 40,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Employee discounts on RVs

Career development opportunities

Team collaboration culture

Job summary

Fraserway RV in Kelowna seeks an experienced National Warranty Writer to join our team. Based at the Kelowna dealership, you will support Fraserway RV’s Service Departments across Canada and ensure warranty claims are processed accurately and efficiently.

This national role offers local work in Kelowna with growth opportunities, exposure to RV, automotive and related warranty processes, and close collaboration with service staff and manufacturers.

Qualifications

• Experience in warranty administration, warranty writing, service advising or warranty claims processing.
• Strong understanding of manufacturer warranty programs and claim submission processes.
• Excellent analytical, organizational and problem-solving skills.
• Attention to detail and accuracy; strong customer service and communication skills.
• Valid class 5 driver's licence.

Responsibilities

• Review repair orders to determine warranty eligibility and ensure claims are complete and accurate.
• Interpret manufacturer warranty policies and documentation requirements.
• Determine financial responsibility between manufacturer warranty, vendor, internal, or customer pay.
• Obtain authorizations and submit accurate warranty claims.
• Monitor claims, resolve denials or shortages, and maximize warranty recovery.
• Collaborate with service staff and manufacturers to ensure warranty compliance.
• Guide on warranty documentation and submission best practices.
• Coordinate repair procedures and provide technical guidance with manufacturers.
• Identify warranty trends and contribute to process improvements.

Skills

Warranty administration

Warranty writing

Service advising

Warranty claims processing

OEM policies knowledge

Attention to detail

Data entry

Tools

IDS

Job description

Location: Kelowna, BC | On-Site
Employment Type: Full-Time, Permanent
Compensation: $24.00–$29.00 per hour, based on relevant experience and qualifications

Fraserway RV is looking for an experienced, detail-oriented National Warranty Writer to join our Kelowna team!

Based at our Kelowna dealership, you'll support Fraserway RV's Service Departments across Canada , working closely with Service Advisors, Technicians, Service Managers, and manufacturers to ensure warranty claims are processed accurately and efficiently.

This is a great opportunity to grow your career in a national role while working locally in Kelowna.

What makes us special? Our people! Join a positive, employee-focused workplace where teamwork matters, colleagues support one another, and contributions are valued.

If you have experience in warranty administration or claims processing within the RV, automotive, heavy truck, agricultural equipment, powersports, or related industries , we'd love to hear from you!

What You'll Do

• Review repair work orders to determine warranty eligibility and ensure claims are complete and accurate.
• Interpret manufacturer warranty policies, procedures, and documentation requirements.
• Determine financial responsibility between manufacturer warranty, vendor, internal, or customer pay.
• Obtain required authorizations and submit accurate warranty claims.
• Monitor submitted claims, resolve denials or shortages, and maximize warranty recovery.
• Work closely with Service Advisors, Technicians, Service Managers, and manufacturer representatives to ensure repairs meet warranty requirements.
• Provide guidance on warranty documentation, repair validation, and submission best practices.
• Support technicians by coordinating repair procedures and technical guidance with manufacturers when required.
• Identify warranty trends, assist with recalls, and contribute to continuous process improvements.
• Thrive in a collaborative national team environment while managing priorities independently.

What You'll Bring

Required

• Experience in warranty administration, warranty writing, service advising, or warranty claims processing, preferably within the RV, automotive, heavy truck, agricultural equipment, or powersports industries.
• Strong understanding of manufacturer warranty programs, OEM policies, and claim submission processes.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Strong customer service and communication skills.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong computer, data entry, and documentation skills.
• Valid Class 5 driver's licence.

Assets

• Experience with IDS or similar dealer management software.
• Experience supporting multiple dealership or service locations.
• Familiarity with recalls, manufacturer authorizations, and warranty recovery processes.

Why Join Fraserway RV?

Since 1969, Fraserway RV has grown into Canada's only coast-to-coast RV Sales, Rentals, Parts, and Service dealership. As a family-owned company, we've built our reputation on exceptional customer service, continuous growth, and investing in our people.

Every warranty claim you process directly contributes to our customers' experience and the success of our national operations. You'll join a collaborative team where your expertise is valued, your ideas are welcomed, and your career can continue to grow.

Our Vision

To be Canada's #1 RV Adventure Company, inspiring individuals and families to embrace the RV lifestyle, create lifelong memories, and connect with nature.

Our Mission

As a team, we do everything possible to ensure our customers' RV adventure dreams become reality through our passion, expertise, and commitment to exceptional service.

What We Offer

• Career growth and development opportunities within a national organization.
• Comprehensive health and dental benefits.
• Employer-matched RRSP program.
• Employee & Family Bursary Program.
• Supportive, collaborative team environment.
• Employee discounts on RV purchases, rentals, service, and parts.
• Employee recognition and company events.

Compensation

$24.00–$29.00 per hour

Competitive compensation based on experience.

Background checks are part of our recruitment process.

Behaviors

Required

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter : Inspired to perform without outside help