National Warranty Writer

Fraserway RV LP; Abbotsford; On-site; CAD 33,000 - 40,000; Full time

Benefits offered by this job

Health and dental benefits

Employer-matched RRSP program

Employee discounts on RV purchases, RV

Employee discounts on parts andService

Job summary

Fraserway RV is seeking a National Warranty Writer (RV / Automotive) in Abbotsford, BC. This full-time role involves reviewing warranty claims, interpreting OEM policies, and coordinating with service teams to maximize recovery.

You will work across the country within a collaborative national operation, ensuring accurate documentation and timely submissions while upholding Fraserway RV's standards. The benefit-rich package reflects a family-owned company’s commitment to its people.

Qualifications

• Experience in warranty administration, writing, service advising, or claims processing.
• Strong understanding of warranty programs, OEM policies and submission processes.
• Excellent analytical, organizational and problem-solving skills.

Responsibilities

• Review repair work orders to determine warranty eligibility and ensure claims are complete and accurate.
• Interpret manufacturer warranty policies, procedures, and documentation requirements.
• Determine financial responsibility between manufacturer warranty, vendor, internal, or customer pay.
• Obtain required authorizations and submit accurate warranty claims.
• Monitor submitted claims, resolve denials or shortages, and maximize warranty recovery.
• Work with Service Advisors, Technicians, Service Managers, and manufacturers to ensure repairs meet warranty requirements.
• Provide guidance on warranty documentation, repair validation, and submission best practices.
• Support technicians by coordinating repair procedures and technical guidance with manufacturers when required.
• Identify warranty trends, assist with recalls, and contribute to continuous process improvements.
• Thrive in a collaborative national team environment while managing priorities independently.

Skills

Warranty claims

RV industry

Analytical skills

Attention to detail

Communication

Driver's licence

Tools

IDS or DMS

Job description

National Warranty Writer (RV / Automotive)

$24.00–$29.00 per hour | Full-Time | Abbotsford, BC

Are you an experienced Warranty Writer looking to take the next step in your career?

Join Fraserway RV , Canada's largest coast-to-coast RV dealership, and use your expertise to support service teams across the country. This is more than a dealership warranty role - you'll play a key part in our national operations while enjoying long-term career growth with a stable, family-owned company.

If you have experience processing warranty claims in the RV, automotive, heavy truck, agricultural equipment, powersports, or related industries , we'd love to hear from you.

What You'll Do

• Review repair work orders to determine warranty eligibility and ensure claims are complete and accurate.
• Interpret manufacturer warranty policies, procedures, and documentation requirements.
• Determine financial responsibility between manufacturer warranty, vendor, internal, or customer pay.
• Obtain required authorizations and submit accurate warranty claims.
• Monitor submitted claims, resolve denials or shortages, and maximize warranty recovery.
• Work closely with Service Advisors, Technicians, Service Managers, and manufacturer representatives to ensure repairs meet warranty requirements.
• Provide guidance on warranty documentation, repair validation, and submission best practices.
• Support technicians by coordinating repair procedures and technical guidance with manufacturers when required.
• Identify warranty trends, assist with recalls, and contribute to continuous process improvements.
• Thrive in a collaborative national team environment while managing priorities independently.

What You’ll Bring

Required

• Experience in warranty administration, warranty writing, service advising, or warranty claims processing, preferably within the RV, automotive, heavy truck, agricultural equipment, or powersports industries.
• Strong understanding of manufacturer warranty programs, OEM policies, and claim submission processes.
• Excellent analytical, organizational, and problem-solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Strong customer service and communication skills.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• Strong computer, data entry, and documentation skills.
• Valid Class 5 driver's licence.

Assets

• Experience with IDS or similar dealer management software.
• Experience supporting multiple dealership or service locations.
• Familiarity with recalls, manufacturer authorizations, and warranty recovery processes.

Why Join Fraserway RV?

Since 1969, Fraserway RV has grown into Canada's only coast-to-coast RV Sales, Rentals, Parts, and Service dealership. As a family-owned company, we've built our reputation on exceptional customer service, continuous growth, and investing in our people.

Every warranty claim you process directly contributes to our customers' experience and the success of our national operations. You'll join a collaborative team where your expertise is valued, your ideas are welcomed, and your career can continue to grow.

Our Vision

To be Canada's #1 RV Adventure Company, inspiring individuals and families to embrace the RV lifestyle, create lifelong memories, and connect with nature.

Our Mission

As a team, we do everything possible to ensure our customers' RV adventure dreams become reality through our passion, expertise, and commitment to exceptional service.

What We Offer

• Career growth and development opportunities within a national organization.
• Comprehensive health and dental benefits.
• Employer-matched RRSP program.
• Employee & Family Bursary Program.
• Supportive, collaborative team environment.
• Employee discounts on RV purchases, rentals, service, and parts.
• Employee recognition and company events.

Compensation

$24.00–$29.00 per hour

Competitive compensation based on experience.

Background checks are part of our recruitment process.

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Entrepreneurial Spirit

Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help