National Warranty Writer - RV & Auto Claims

Fraserway RV LP; Kelowna; On-site; CAD 33,000 - 40,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Employee discounts on RVs

Career development opportunities

Team collaboration culture

Job summary

Fraserway RV in Kelowna seeks an experienced National Warranty Writer to join our team. Based at the Kelowna dealership, you will support Fraserway RV’s Service Departments across Canada and ensure warranty claims are processed accurately and efficiently.

This national role offers local work in Kelowna with growth opportunities, exposure to RV, automotive and related warranty processes, and close collaboration with service staff and manufacturers.

Qualifications

• Experience in warranty administration, warranty writing, service advising or warranty claims processing.
• Strong understanding of manufacturer warranty programs and claim submission processes.
• Excellent analytical, organizational and problem-solving skills.
• Attention to detail and accuracy; strong customer service and communication skills.
• Valid class 5 driver's licence.

Responsibilities

• Review repair orders to determine warranty eligibility and ensure claims are complete and accurate.
• Interpret manufacturer warranty policies and documentation requirements.
• Determine financial responsibility between manufacturer warranty, vendor, internal, or customer pay.
• Obtain authorizations and submit accurate warranty claims.
• Monitor claims, resolve denials or shortages, and maximize warranty recovery.
• Collaborate with service staff and manufacturers to ensure warranty compliance.
• Guide on warranty documentation and submission best practices.
• Coordinate repair procedures and provide technical guidance with manufacturers.
• Identify warranty trends and contribute to process improvements.

Skills

Warranty administration

Warranty writing

Service advising

Warranty claims processing

OEM policies knowledge

Attention to detail

Data entry

Tools

IDS

Job description

Fraserway RV in Kelowna seeks an experienced National Warranty Writer to join our team. Based at the Kelowna dealership, you will support Fraserway RV’s Service Departments across Canada and ensure warranty claims are processed accurately and efficiently.

This national role offers local work in Kelowna with growth opportunities, exposure to RV, automotive and related warranty processes, and close collaboration with service staff and manufacturers.