Sales Manager

Victoria Newitt Recruitment Inc; Abbotsford; Sur place; CAD 90 000 - 130 000; Plein temps

Résumé du poste

Fraserway RV in Abbotsford, BC is seeking two Sales Managers to lead the dealership sales team and drive performance aligned with the Fraserway RV Mission, Vision and Values.

You will partner with the General Sales Manager and National Sales Development Manager to grow market share, deliver strong customer satisfaction, and ensure operational excellence.

University degree or college diploma and a minimum of 3 years of leadership experience in automotive, RV or power-sports is required.

Qualifications

• University degree or college diploma.
• Minimum of 3 years leadership experience in automotive/RV/power sports.
• Ability to lead and motivate teams to achieve top-line goals.

Responsabilités

• Provide effective leadership and mentorship to the Dealership Sales team, to ensure it capitalizes on the full potential of its sales team.
• In partnership with the GSM and NSDM, responsible for driving sales and overseeing new and used inventory turns.
• Develop, implement, and monitor detailed inside and outside sales strategies and objectives.
• Maintain high levels of customer satisfaction and client retention levels.

Connaissances

Leadership experience

Formation

University Degree or College Diploma

Description du poste

Victoria Newitt Recruitment has been retained by our client Fraserway RV to search for their next TWO Sales Managers at their flagship location in Abbotsford,BC.

Position Profile

The Sales Manager - Abbotsford Dealership, is responsible for ensuring their team is set-up for success to deliver against key Dealership performance metrics that are also aligned with the Fraserway RV Mission, Vision and Values. They will work closely with the General Sales Manager and National Sales Development Manager, to identify innovative ways to ensure their Dealership is poised for scalable and sustainable growth while maintaining Fraserway RVs’ core values. Success in this role will be defined by the collective achievements and growth of the teams they inspire and lead.

Mandate

• Ensure the Abbotsford Dealership and People initiatives are aligned, and the team behaviours support the Company Mission, Vision & Values.
• Lead and partner with the General Sales Manager & Dealership Sales Team in understanding current strengths, areas of opportunity and challenges.
• Inspire and lead the Dealership Sales Team in identifying innovative and scalable business strategies and action plans that nurture its strengths, exploit areas of opportunity, and overcome challenges.
• In partnership with the General Sales Manager and National Sales Development Manager, achieving expected top-line, bottom-line and market-share results in alignment to short and long-term Dealership and overstretching Fraserway RV Business Objectives.
• Drive and increase sales of RV’s, parts & service so that Fraserway RV is in the top two in market share.
• Relentless pursuit of excellence in servicing our employees (eNPS) and our Customers (cNPS)

Primary Responsibilities

• Provide effective leadership and mentorship to the Dealership Sales team, to ensure it capitalizes on the full potential of its sales team.
• In partnership with the General Sales Manager and National Sales Development Manager, responsible for driving sales and overseeing new and used inventory turns.
• Develop, implement, and monitor detailed inside and outside sales strategies and objectives.
• Maintain high levels of customer satisfaction and client retention levels.
• Relentless pursuit of exceeding customer satisfaction and google reviews.
• Implement and execute the Company's marketing strategy and business plans.
• Set sales expectations forevery Fraserway RV sales representative, including customer expectations and quota achievement.
• Resolve customer concerns and complaints in a courteous, professional and in a timely manner.
• Determine staffing requirements and oversee the hiring of staff whilst balancing P&L objectives.
• Create a safe environment for the discussion and resolution of issues and concerns.
• Work in concert with other department and business leaders to assure congruence with sales operations.
• Attract, hire and retain top talent. Ensure identified ‘HiPo’ employees are receiving appropriate and timely business and professional development.
• In partnership with the General Sales Manager and National Sales Development Manager, identify effective and targeted community communication and customer-facing activities, that also align with the overall company’s branding strategy, “The Place for Everything RV”.
• Promote collaboration, innovative thinking and sharing of ideas, to identify best business & people practices.
• Stay abreast of consumer trends, demands, changing tastes and competitor value propositions, to ensure our brands and models align with customer needs and wants.
• Establish and maintain positive and prudent relationships with vendors.
• Utilize technology to effectively market dealership offerings to target marketplace customers.
• Ongoing soliciting of employee and customer feedback, to identify Dealership strengths and areas of opportunity & improvement.

Finance & Insurance (10%)

• Support revenue generation through the Business Office by ethically promoting and selling products for both financial and after-market items for clients to consider in their buying decision
• Promote extended service agreements, financing, tire replacement and credit life, accident and health insurance plans to customers
• Monitor all retail, and to a lesser extent, wholesale sales transaction through IDS and F&I Point by capping, uncapping, vehicle identification number input on trades, lot location, GL location, vehicle status, delivery date co-ordination, assigning trade-in vehicle stock numbers and odometer verification input
• To fully disclose all vehicle options, programs, financial arrangements, taxes and F.S.O. products and all monies terms and conditions associated with them
• Schedule & organize delivery of units

Entrance Qualifications

Experiences, Skills & Education

• University Degree or College Diploma.
• Minimum of 3 years successful related leadership experience at a management level within the automotive, RV and/or power sports industry – experience in a regional or national customer service-driven business will also be considered.
• Able to see the “big picture” and work with their leadership team in developing strategies and action plans to achieve it.
• Adept at assisting teams deconstruct complex information, identify critical control points and a clear path forward.
• Proven success in growing an organization’s market share and profitability.