RV Warranty Claims Specialist (National)

Fraserway RV LP; Prince George; Presencial; CAD 33.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Health and dental benefits

RRSP program

Employee discounts

Bursary program

Team environment

Resumo da vaga

Fraserway RV is seeking an experienced National Warranty Writer to join our Prince George team. Based at our Prince George dealership, you’ll support Fraserway RV’s Service Departments across Canada, ensuring warranty claims are processed accurately and efficiently.

This role offers a national scope while staying local in Prince George, with a collaborative team and opportunities to grow within a family-owned Canadian company that values precision, teamwork, and customer service.

Qualificações

• Experience in warranty administration, warranty writing, service advising, or warranty claims processing within RV/automotive sectors.
• Strong understanding of manufacturer warranty programs and claim submission processes.
• Excellent analytical, organizational, and problem-solving skills.

Responsabilidades

• Review repair work orders to determine warranty eligibility and ensure claims are complete and accurate.
• Interpret manufacturer warranty policies, procedures, and documentation requirements.
• Determine financial responsibility between manufacturer warranty, vendor, internal, or customer pay.
• Obtain required authorizations and submit accurate warranty claims.
• Monitor submitted claims, resolve denials or shortages, and maximize warranty recovery.
• Work closely with Service Advisors, Technicians, Service Managers, and manufacturer representatives to ensure repairs meet warranty requirements.
• Provide guidance on warranty documentation, repair validation, and submission best practices.
• Support technicians by coordinating repair procedures and technical guidance with manufacturers when required.
• Identify warranty trends, assist with recalls, and contribute to continuous process improvements.
• Thrive in a collaborative national team environment while managing priorities independently.

Conhecimentos

Warranty administration

Warranty writing

Warranty claims processing

Service advising

Warranty policies knowledge

Analytical skills

Organizational skills

Attention to detail

Customer service

Time management

Data entry

Documentation skills

Valid driver’s license

Descrição da vaga

Fraserway RV is seeking an experienced National Warranty Writer to join our Prince George team. Based at our Prince George dealership, you’ll support Fraserway RV’s Service Departments across Canada, ensuring warranty claims are processed accurately and efficiently.

This role offers a national scope while staying local in Prince George, with a collaborative team and opportunities to grow within a family-owned Canadian company that values precision, teamwork, and customer service.