Airport F&B Senior Multi-Unit Ops Leader

SSP Group; Richmond; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Salary

Bonus opportunity

Health and dental benefits

Paid time off

RRSP matching

Employee Assistance Program

Job summary

SSP Canada is seeking a Senior Operations Manager to provide senior operational leadership across our multi-brand portfolio at Vancouver International Airport. This high-visibility role demands strategic thinking, strong people leadership and hands-on accountability for performance across multiple concepts.

You will coach General Managers, optimize sales and costs, drive standardization, ensure safety and brand integrity, and collaborate with airport partners, brand partners and corporate teams

Qualifications

• Minimum 10 years of progressive restaurant/foodservice management experience in high-volume operations.
• Minimum 5 years of General Manager-level experience with full operational and financial accountability for a high-volume, full-service restaurant with bar/alcohol operations.
• Minimum 3 years of multi-unit restaurant leadership experience with direct oversight, coaching and development of General Managers or equivalent senior restaurant leaders.
• Demonstrated experience leading a complex, high-volume, multi-unit food and beverage operation with accountability for multiple restaurant concepts or locations.
• Demonstrated full P&L accountability, including budgeting, forecasting, sales, labour, food and beverage cost, inventory and profitability.
• Proven track record of developing General Managers, strengthening leadership performance and building succession/bench strength.
• Demonstrated ability to independently assess underperforming restaurants and leaders, establish corrective strategies and drive measurable improvement.
• Experience leading through significant operational challenges, change or business transformation.
• Strong senior-level communication skills with demonstrated ability to partner effectively with senior leaders, business partners and external stakeholders.
• Proven ability to establish priorities and make sound operational decisions independently in a complex, fast-paced environment.
• Leadership experience within airport, travel, contract foodservice or another complex multi-unit hospitality environment.
• Experience overseeing both full-service and quick-service restaurants and multiple restaurant brands.
• Experience in a unionized environment.
• Culinary or foodservice operations background.
• Experience managing a large-scale food and beverage portfolio.

Responsibilities

• Provide senior operational leadership across a complex portfolio of full-service and quick-service restaurant concepts.
• Lead, coach and develop Restaurant General Managers and their management teams, building accountability, succession and leadership capability.
• Establish clear operating priorities and ensure consistent execution across multiple restaurants and brands.
• Take ownership of operational performance, including sales, labour, food cost, profitability, guest experience and brand standards.
• Analyze P&L statements, forecasts and operating results; identify performance gaps and develop action plans to improve results.
• Coach General Managers on financial performance and strengthen their understanding of P&L management, labour planning and cost controls.
• Assess restaurant and leadership performance, identifying where additional support, development or corrective action is required.
• Drive operational consistency through effective systems, processes, standards and performance expectations.
• Lead through periods of operational change, staffing challenges and competing business priorities while maintaining focus on results.
• Partner cross-functionally with People, Finance, Safety, Maintenance and other support functions.
• Build strong relationships with airport partners, brand partners and other key stakeholders.
• Ensure compliance with company policies, food safety standards, health and safety requirements and airport security requirements.

Skills

Multi-unit leadership

P&L accountability

Restaurant operations

People development

Strategic planning

Stakeholder management

Budgeting

Leadership communication

Decision making

Tools

MS Office

POS systems

Job description

SSP Canada is seeking a Senior Operations Manager to provide senior operational leadership across our multi-brand portfolio at Vancouver International Airport. This high-visibility role demands strategic thinking, strong people leadership and hands-on accountability for performance across multiple concepts.

You will coach General Managers, optimize sales and costs, drive standardization, ensure safety and brand integrity, and collaborate with airport partners, brand partners and corporate teams