Hybrid Mortgage Loyalty Lead Coordinator

Manulife; Halifax; Hybrid; CAD 39,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid time off

Hybrid work

Job summary

Manulife is seeking a structured Administrative/Operations support specialist to handle mortgage renewal and servicing tasks. You will coordinate file movement, maintain records, and assist specialists to ensure a smooth client experience across English and French communications.

The role emphasizes accuracy, adherence to procedures, and timely escalation of issues, with a hybrid work arrangement and a focus on privacy and regulatory compliance.

Qualifications

• College diploma or an equivalent combination of education and relevant experience.
• Relevant experience in administration, operations, customer service, lending, or financial services.
• Fully bilingual (French/English): communicate in English and French to support clients from various jurisdictions.

Responsibilities

• Process routine to moderately complex administrative requests related to mortgage renewals, retention, servicing, documentation, client follow-up, and file movement.
• Review files and requests for completeness and accuracy; obtain missing information and follow through until completion or escalation.
• Update systems, work queues, trackers, and client records with clear, timely documentation.

Skills

Bilingual (French/English)

Education

College diploma or equivalent

Job description

Manulife is seeking a structured Administrative/Operations support specialist to handle mortgage renewal and servicing tasks. You will coordinate file movement, maintain records, and assist specialists to ensure a smooth client experience across English and French communications.

The role emphasizes accuracy, adherence to procedures, and timely escalation of issues, with a hybrid work arrangement and a focus on privacy and regulatory compliance.