Senior Manager, Supplier Management, Governance and Process Management

Capital One Canada; Toronto; Hybrid; CAD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Manager for their Supplier Management team. This dynamic role focuses on enhancing third-party relationships and governance processes, ensuring compliance with risk management policies while driving strategic objectives. The ideal candidate will possess deep market knowledge and negotiation skills to optimize pricing structures and service levels. Enjoy a hybrid work environment and a commitment to employee well-being, including mental health coverage and tuition subsidies. If you're passionate about making a difference and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Work From Home allowance

Mental health coverage

Tuition subsidies

Comprehensive health coverage

Qualifications

• 7+ years in third-party management in finance, including risk management.
• Experience leading teams and managing cross-functional relationships.

Responsibilities

• Develop relationships with business teams to support strategic sourcing.
• Oversee third-party management processes and ensure compliance.
• Lead governance activities and manage supplier oversight.

Skills

Negotiation Skills

Risk Management

Relationship Management

Process Management

Communication Skills

Project Management

Lean & Six Sigma

Data Visualization

Education

Bachelor's degree in business

Bachelor's degree in management

Bachelor's degree in technology

Bachelor's degree in engineering

Tools

SQL

Tableau

Job description

161 Bay Street (93021), Canada, Toronto, Ontario,

Senior Manager, Supplier Management, Governance and Process Management

Our Capital One Third Party Management Team

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you!

We are looking for a dynamic leader who is as passionate as we are with helping Canadians succeed with credit. The Third-Party Management Team provides third party sourcing services utilizing integral governance practices to support Capital One’s strategic objectives.

As Senior Manager, Supplier Management, Governance and Process Management, reporting to the Director of Third-Party Management, you are the first line of defense in respect of which, you will partner with business partners and stakeholders on third party matters to ensure you and your team provide the best leverage to Capital One in the third party space while effectively managing risk. This will include adherence to Third-Party Risk Management policies and relevant regulatory requirements.

In addition, you have deep expertise and market knowledge within various categories to support our technology-focused business ensure that our third-party arrangements provide Capital One with a competitive advantage through optimum pricing structures, strong negotiation skills and rationalization.

Working with us

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially, and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Responsibilities:

• Develop strong relationships as a trusted advisor and partner with business teams to support Capital One objectives by collaborating and effectively executing on strategic sourcing activities with a proactive approach.
• Serve as the Process Owner for third party management processes, accountable for supporting team members in enhancing controls, managing risks, and improving effectiveness.
• Oversee the Canada Site Assessment and the Third-Party Data Share Program.
• Ensure comprehensive oversight of all suppliers and services encompassed within inter/intra-company agreements.
• Collaborate with colleagues and stakeholders (1st, 2nd and 3rd lines of defense) across the organization to achieve strategic objectives.
• Lead governance activities, including control testing and reporting, for the Third-Party Management organization.
• Develop and manage policies, standards, procedures, and processes related to third party management.
• Remain informed about changes in regulations and industry trends that may influence operational practices.
• Provide leadership and support as required for internal audit reviews, regulatory inquiries, incident management, and remediation activities.
• Participate in key management forums and contribute to continuous improvement of risk, process, and project/program management practices.
• Strong relationship management with both internal stakeholders and third parties to ensure that business objectives are met.
• Strong risk management and industry knowledge as well as seasoned negotiation and influencing skills to support strong pricing and third-party service level commitments outcomes.
• Ability to manage multiple priorities with various stakeholders with an acute appreciation for deadlines impacting speed to market for Capital One products or services.
• Have an innovative mindset with the objective of creating efficiency.

For this role you will have:

• Bachelor’s degree in business, management, technology, or engineering preferred.
• At least 7 years of experience within third party management within the financial industry to include process and risk management.
• At least 7 years experience working in a cross-functional environment, ensuring business and stakeholder expectations are effectively managed.
• At least 4 years of experience leading a team.
• Strong market knowledge within different sourcing categories relevant to the credit card business to include deep negotiation, communication, contract and influencing skills with the ability to optimize on pricing structures.
• Experience using Lean & Six Sigma tools & methodologies.
• Program/Project Management expertise.
• Experience in basic coding and/or data visualization (e.g., SQL, Tableau).

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.