Senior Manager, Supplier Management, Governance and Process Management

Capital One; Toronto; Hybrid; CAD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Senior Manager to lead their Third-Party Management Team. In this pivotal role, you will be responsible for driving strategic sourcing activities while ensuring compliance with governance practices. You will leverage your extensive market knowledge and negotiation skills to optimize third-party arrangements, ultimately contributing to the company's mission of making credit accessible and rewarding for Canadians. Join a forward-thinking organization that values innovation and supports your personal and professional growth in a hybrid work environment.

Benefits

Work From Home allowance

Comprehensive benefits

Mental health coverage

Tuition subsidies

Qualifications

• 7+ years of experience in third-party management within the financial industry.
• Strong expertise in risk management and negotiation.

Responsibilities

• Develop relationships as a trusted advisor for strategic sourcing activities.
• Oversee third-party management processes and ensure compliance.
• Lead governance activities and manage policies related to third-party management.

Skills

Third-party management

Risk management

Negotiation skills

Leadership

Cross-functional collaboration

Lean & Six Sigma methodologies

Program/Project Management

Data visualization (SQL, Tableau)

Education

Bachelor’s degree in business, management, technology, or engineering

Job description

Senior Manager, Supplier Management, Governance and Process Management

Join to apply for the Senior Manager, Supplier Management, Governance and Process Management role at Capital One

Senior Manager, Supplier Management, Governance and Process Management

6 days ago Be among the first 25 applicants

Join to apply for the Senior Manager, Supplier Management, Governance and Process Management role at Capital One

161 Bay Street (93021), Canada, Toronto, Ontario

Our Capital One Third Party Management Team

For over 20 years, we’ve been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive, and rewarding. We want to help Canadians succeed with credit because we believe in people — in our customers, in our associates, and in talent like you!

We are looking for a dynamic leader who is as passionate as we are about helping Canadians succeed with credit. The Third-Party Management Team provides third-party sourcing services utilizing governance practices to support Capital One’s strategic objectives.

As Senior Manager, reporting to the Director of Third-Party Management, you will be the first line of defense in third-party matters, partnering with business stakeholders to ensure optimal leverage and risk management, including adherence to policies and regulations.

You will have deep expertise in market knowledge across categories to support our technology-focused business, ensuring third-party arrangements provide a competitive advantage through pricing, negotiations, and rationalization.

Working with us

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our Work From Home allowance and benefit from our head office located near Union Station.

Live well—physically, financially, and emotionally. We support you and your loved ones with comprehensive benefits, including mental health coverage, tuition subsidies, and more.

Responsibilities

• Develop strong relationships as a trusted advisor with business teams to support strategic sourcing activities.
• Serve as Process Owner for third-party management processes, enhancing controls and managing risks.
• Oversee the Canada Site Assessment and Third-Party Data Share Program.
• Ensure oversight of all suppliers and services within inter/intra-company agreements.
• Collaborate across the organization to meet strategic objectives.
• Lead governance activities, including control testing and reporting.
• Develop and manage policies, standards, procedures related to third-party management.
• Stay informed on regulatory and industry trend changes.
• Support internal audits, regulatory inquiries, incident management, and remediation.
• Participate in management forums and continuous improvement initiatives.
• Manage relationships with internal stakeholders and third parties to meet objectives.
• Apply risk management, negotiation, and influencing skills to support pricing and service levels.
• Manage multiple priorities with various stakeholders, respecting deadlines.
• Foster an innovative mindset to create efficiencies.

Qualifications

• Bachelor’s degree in business, management, technology, or engineering preferred.
• Minimum 7 years of third-party management experience in the financial industry, including process and risk management.
• At least 7 years working in a cross-functional environment.
• At least 4 years of leadership experience.
• Deep market knowledge in sourcing categories relevant to credit card business, with negotiation and contracting skills.
• Experience with Lean & Six Sigma methodologies.
• Program/Project Management expertise.
• Basic coding or data visualization skills (e.g., SQL, Tableau).

Capital One Canada is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants and accommodate needs accordingly. For accommodations, contact [e-mail]. For support or questions about our recruiting process, email [e-mail].

Note: Positions posted in Canada are for Capital One Canada, in the UK for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp.