Senior Manager, Onboarding & Compliance Strategy

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD Bank is seeking a Senior Manager, Business Program in Toronto to lead the strategy, roadmap and execution for Small Business Banking’s assisted onboarding and compliance capabilities. You will align business and technology teams to deliver faster, compliant experiences for colleagues and clients.

You will manage a high-performing team, set objectives, oversee budgets and resources, and partner with executives to drive growth and efficiency across onboarding programs.

Qualifications

• Undergraduate degree and/or 10+ years relevant experience.

Responsibilities

• Create and lead the strategy, roadmap and execution of Small Business Banking’s assisted onboarding and compliance capabilities
• Participate in developing the target state and prioritized roadmap for onboarding capabilities
• Perform analysis to identify opportunities to improve the customer buying journey and document both quantitative and qualitative benefits
• Define scope for prioritized initiatives and work with technology partners to outline high-level solutions and associated costs
• Lead assigned initiatives and collaborate with partners and platform teams across design, development, implementation, change management, and post-launch (Day 2)
• Represent the business in initiatives, provide timely decisions, resolve issues or barriers, and manage risks
• Support the POD in maintaining a strong and prioritized backlog
• Support change management activities, including training and communications
• Ensure business stakeholders are consulted, engaged, and aligned on changes impacting them
• Partner with delivery teams to align business and technology objectives into a shared delivery vision
• Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Plan and execute on strategic activities, review and communicate results, and adjust tactics accordingly
• Execute on the annual business plan to deliver results aligned with business strategies
• Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with business partners.
• Monitor and communicate the effectiveness of delivery strategies, programs, and practices related to own area
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results‚ Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on‑going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.
• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversee and lead a highly complex, and diverse function for an area of significant risk, complexity or scope
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise and industry knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management /enterprise areas.

Education

Undergraduate degree

Job description

TD Bank is seeking a Senior Manager, Business Program in Toronto to lead the strategy, roadmap and execution for Small Business Banking’s assisted onboarding and compliance capabilities. You will align business and technology teams to deliver faster, compliant experiences for colleagues and clients.

You will manage a high-performing team, set objectives, oversee budgets and resources, and partner with executives to drive growth and efficiency across onboarding programs.