Senior Manager, Business Program

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD Bank is seeking a Senior Manager, Business Program in Toronto to lead the strategy, roadmap and execution for Small Business Banking’s assisted onboarding and compliance capabilities. You will align business and technology teams to deliver faster, compliant experiences for colleagues and clients.

You will manage a high-performing team, set objectives, oversee budgets and resources, and partner with executives to drive growth and efficiency across onboarding programs.

Qualifications

• Undergraduate degree and/or 10+ years relevant experience.

Responsibilities

• Create and lead the strategy, roadmap and execution of Small Business Banking’s assisted onboarding and compliance capabilities
• Participate in developing the target state and prioritized roadmap for onboarding capabilities
• Perform analysis to identify opportunities to improve the customer buying journey and document both quantitative and qualitative benefits
• Define scope for prioritized initiatives and work with technology partners to outline high-level solutions and associated costs
• Lead assigned initiatives and collaborate with partners and platform teams across design, development, implementation, change management, and post-launch (Day 2)
• Represent the business in initiatives, provide timely decisions, resolve issues or barriers, and manage risks
• Support the POD in maintaining a strong and prioritized backlog
• Support change management activities, including training and communications
• Ensure business stakeholders are consulted, engaged, and aligned on changes impacting them
• Partner with delivery teams to align business and technology objectives into a shared delivery vision
• Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Plan and execute on strategic activities, review and communicate results, and adjust tactics accordingly
• Execute on the annual business plan to deliver results aligned with business strategies
• Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with business partners.
• Monitor and communicate the effectiveness of delivery strategies, programs, and practices related to own area
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results‚ Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on‑going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.
• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversee and lead a highly complex, and diverse function for an area of significant risk, complexity or scope
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise and industry knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management /enterprise areas.

Education

Undergraduate degree

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Sales & Customer Distribution Support Pay Details: $115,600 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

TD Small Business Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of clients across sectors by delivering customized solutions that support their current and future growth. Our goal is to deliver a first-class business banking experience. The Senior Manager, Business Program will oversee a multi-faceted function of professionals and provide strategic guidance in operationalizing the business specific related programs that meet the organization's mandate.

Team Overview

You will be leading a pod responsible for defining and delivering the target state for platforms, processes, and capabilities that support the Small Business Banking client buying experience (onboarding). We act as the business owner for change initiatives and collaborate closely with business and technology teams to ensure successful delivery. The Senior, Manager, Business Program will lead the strategy, roadmap and execution of Small Business Banking’s assisted onboarding and compliance capabilities, with a focus on creating simpler, faster and more compliant experiences for both colleagues and clients. The role owns capabilities supporting the buying and onboarding journey, including SBB products/services, compliance and workflow tools.

Job Description

• Create and lead the strategy, roadmap and execution of Small Business Banking’s assisted onboarding and compliance capabilities
• Participate in developing the target state and prioritized roadmap for onboarding capabilities
• Perform analysis to identify opportunities to improve the customer buying journey and document both quantitative and qualitative benefits
• Define scope for prioritized initiatives and work with technology partners to outline high-level solutions and associated costs
• Lead assigned initiatives and collaborate with partners and platform teams across design, development, implementation, change management, and post-launch (Day 2)
• Represent the business in initiatives, provide timely decisions, resolve issues or barriers, and manage risks
• Support the POD in maintaining a strong and prioritized backlog
• Support change management activities, including training and communications
• Ensure business stakeholders are consulted, engaged, and aligned on changes impacting them
• Partner with delivery teams to align business and technology objectives into a shared delivery vision
• Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Plan and execute on strategic activities, review and communicate results, and adjust tactics accordingly
• Execute on the annual business plan to deliver results aligned with business strategies
• Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness
• Proactively identify key business opportunities, research and recommend enhancements / modifications, develop strategies to achieve recommendations and work closely with business partners.
• Monitor and communicate the effectiveness of delivery strategies, programs, and practices related to own area
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results‚ Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on‑going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.
• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Oversee and lead a highly complex, and diverse function for an area of significant risk, complexity or scope
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise and industry knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management /enterprise areas.

Experience required

Undergraduate degree and/or 10+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only):

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Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi‑year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific