Senior Manager, HR Risk & Operational Excellence

Mackenzie Investments; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a transformational Senior Manager to lead HR Risk and Operational Excellence. This role is pivotal in shaping HR operational strategy, enhancing service delivery, and increasing efficiency through process improvements and risk management. You will collaborate with experts to build frameworks using Lean and Six Sigma strategies while ensuring data integrity and compliance. Join a forward-thinking team that values diversity, continuous learning, and innovation in a hybrid work environment. This is an excellent opportunity for those looking to make a significant impact in the HR field.

Qualifications

• 5+ years of experience in process improvement and risk management.
• Strong analytical and communication skills are essential.
• Knowledge of Six Sigma/Lean tools preferred.

Responsibilities

• Identify opportunities for process enhancements across HR.
• Develop HR policies and ensure data integrity.
• Monitor HR risks and prepare reports for leadership.

Skills

Process Improvement

Risk Management

Lean/Six Sigma

Analytical Skills

Communication Skills

Education

Bachelor's degree in Human Resources

Bachelor's degree in Psychology

Bachelor's degree in Business Administration

Bachelor's degree in Engineering

Tools

Six Sigma

Lean Tools

Job description

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Division: IGM-HR

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Job Description

Grade: P8

Referral Level: Level 2

Division: IGM-HR

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments, you can build your career with confidence. We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that matter most to them. As part of our team, you will do your best work, develop valuable skills, and give back in meaningful ways. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc., empowering our employees with tools to thrive and providing resources for physical and mental wellness.

Join an unstoppable team committed to continuous learning, understanding, and knowledge sharing. Thrive in our supportive environment where curiosity is encouraged, and feedback is provided to refine your skills. We offer a hybrid work environment where applicable.

Mackenzie Investments values diversity and is committed to inclusive hiring. We encourage applications from all qualified candidates across Canada, including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender-diverse, neurodiverse individuals, and others who contribute to diversity of ideas.

Department Summary

The HR Risk and Operational Excellence team focuses on enhancing HR service delivery and operational efficiency through continuous improvement initiatives and risk management practices. The team manages frameworks for Continuous Improvement, Risk Management, and HR Data Governance to support HR leadership in making informed decisions.

Position Summary

We seek a resilient, forward-thinking, transformational Senior Manager, HR Risk & Operational Excellence to shape HR operational strategy, improve service delivery, and increase operational efficiency. Responsibilities include executing process improvement projects, developing HR policies, ensuring data integrity, and monitoring HR risks and indicators.

Key Responsibilities

• Identify opportunities for process enhancements and harmonization across HR.
• Build CI frameworks within HR using Lean/Six Sigma strategies.
• Collaborate with HR Centre of Expertise to establish and improve processes, leading change management.
• Identify digitization and automation opportunities and participate in pilot programs.
• Support reporting to monitor efficiency and productivity improvements.
• Act as a subject matter expert for Policies and Procedures documentation, ensuring best practices.
• Maintain HR Data Governance framework in line with regulatory requirements.
• Develop and monitor HR Risk frameworks, track HR KRIs, and prepare reports for HR Leadership.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, Engineering, or related field.
• Minimum of five (5) years of experience in process improvement, risk management, or similar fields; HR process experience is a plus.
• Knowledge of Six Sigma/Lean tools; certification preferred.
• Strong analytical, problem-solving, and effective communication skills.
• Results-driven, capable of managing multiple priorities, and sharing knowledge effectively.

Bilingualism (French and English) is required for Quebec due to frequent interactions.

Please visit our career page for more details.

We thank all applicants; only those selected for an interview will be contacted.

Mackenzie Investments is committed to accessible employment practices. If accommodations are needed, contact our Talent Acquisition team.

Application deadline: May 7, 2025.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Investment Management