Senior Manager, HR Risk & Operational Excellence

Job Description

Grade: P8

Referral Level: Level 2

Division: IGM-HR

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments You Can Build Your Career with Confidence.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre.

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Department Summary:

The HR Risk and Operational Excellence team is dedicated to enhancing the service delivery and operational efficiency of the HR function through continuous improvement initiatives and robust risk management practices. The team is responsible for the Continuous Improvement, Risk Management and HR Data Governance frameworks to support HR Leadership making informed decision.

Position Summary:

We are seeking a resilient, forward-thinking, transformational and dynamic Senior Manager, HR Risk & Operational Excellence to join our team. You will play a pivotal role in shaping and delivering HR operational strategy, improve service delivery and operational efficiency. Responsibilities include planning and executing process improvement projects, developing HR policies and procedures, ensuring HR data integrity and analyzing HR risks and monitoring risk indicators.

Key Responsibilities:

• Identify and manage implementation of opportunities for process enhancements and harmonization across the HR function.
• Build CI framework and knowledge within HR team using Lean/Six Sigma strategies.
• Collaborate with HR Centre of Expertise to establish and improve harmonized processes using lean techniques and lead change management during implementations.
• Identify opportunities for digitization and automation and participate in pilot programs.
• Support reporting aligned with CI programs to monitor efficiency and productivity improvements.
• Act as a subject matter expert and champion in Policies and Procedures documentation, ensuring best practices across HR.
• Help develop and maintain the HR Data Governance framework, ensuring alignment with IGM’s framework and regulatory requirements.
• Assist in developing and maintaining the HR Risk framework, identify and track HR Key Risk Indicators (KRIs), and prepare and support the delivery of reports to HR Leadership.

Qualifications:

• Bachelor's degree in human resources, Psychology, Business Administration, Engineering or a related field.
• Minimum of Five (5) years relevant experience with process improvement and/or risk management, or a similar field. Experience with HR processes is a plus.
• Knowledgeable and experienced with Six Sigma/Lean tools certification preferred.
• Proven ability to analyze complex problems and develop effective solutions.
• Exceptional customer service and customer experience focus with excellent organizational, communication and interpersonal skills.
• Process and results-oriented, able to juggle multiple priorities and share knowledge effectively.

As this position is posted in Montréal, Toronto and Winnipeg, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English.

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by May 7, 2025.