Senior Manager, Client Programs & Market Recognition

Norton Rose Fulbright; Vancouver; Hybrid; CAD 125,000 - 155,000; Full time

Benefits offered by this job

Hybrid work environment

Retirement savings plan with employer

Benefit premiums paid by the firm

Telemedicine services

Wellness allowance

Training and development programs

Job summary

Norton Rose Fulbright in Vancouver seeks a Client Programs Senior Manager to lead market recognition programs, oversee awards, directories, and league table submissions, and drive improvements.

You will work with the Clients & Markets team across Canada, mentor staff, and partner with leadership to raise the firm's profile through strategy, content guidance, and process enhancements.

Qualifications

• 7+ years of experience in marketing, business development, or a related role within a law firm or professional services environment.
• University degree or college diploma in a related field.
• Experience leading and developing a team in a high-profile, deadline-driven environment.
• Proven ability to influence senior stakeholders and drive strategic initiatives.
• Experience developing and implementing programs, frameworks, or operational improvements.
• Experience managing submissions to leading legal ranking and award programs, with a strong understanding submission criteria and methodology.
• Demonstrated project management skills, with the ability to manage multiple priorities and competing deadlines.
• Strong research, analytical, and writing skills, with experience presenting recommendations and insights to leadership.
• Self-starter who can work on their own initiative and is proactive developing ideas and solutions.
• Strong business acumen and an understanding of client objectives, market dynamics, and the competitive landscape.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, with a flexible approach.
• Bilingual in French and English is an asset but is not required.

Responsibilities

• Lead the planning and execution of award, directory, and league table submissions to support firm strategy and market position.
• Analyze ranking and award outcomes, identify trends and opportunities, and provide recommendations to improve market positioning and future performance.
• Provide day-to-day direction, mentorship, and quality assurance for team members involved in directories, awards, and related initiatives.
• Advise leadership on market recognition opportunities, risks, and performance.
• Partner with the Client Programs Director to identify and implement technology and process improvements across the function.
• Provide strategic guidance and coaching on submission content, referee management, and interview preparation.
• Develop submission best practices, templates, and processes, driving continuous improvement across programs and methodology.
• Develop communications strategy to maximize the visibility and impact of rankings, awards, and other recognition.
• Work closely with the broader Clients & Markets team, including matter management, pursuits, and demand generation teams.

Skills

Strategic marketing

Team leadership

Project management

Stakeholder engagement

Programs and processes

Dir submissions

Research and writing

Education

University degree or college diploma in a related field

Job description

Norton Rose Fulbright in Vancouver seeks a Client Programs Senior Manager to lead market recognition programs, oversee awards, directories, and league table submissions, and drive improvements.

You will work with the Clients & Markets team across Canada, mentor staff, and partner with leadership to raise the firm's profile through strategy, content guidance, and process enhancements.