Client Programs Manager

Norton Rose Fulbright; Toronto; On-site; CAD 112,000 - 138,000; Full time

Benefits offered by this job

Hybrid work environment

Retirement savings plan

Benefit premiums paid by the firm

Telemedicine services

Wellness allowance

Training and development programs

Job summary

Norton Rose Fulbright Canada is seeking a Client Programs Manager to lead directories and awards submissions, aligning content with the firm’s strategy and growth across national and local markets.

You'll collaborate with firm leadership, manage project schedules, and deliver analyses to support leadership decisions. The role emphasizes bilingual capabilities, strong writing, and cross-functional relationship building in a hybrid Toronto environment.

Qualifications

• 5+ years in marketing, business development in a law firm or professional services environment.
• Experience developing and managing legal directory and award submissions.
• Strong research and writing with editing and proofreading experience.

Responsibilities

• Manage legal directory submissions (Chambers, Legal 500) with timelines and vendor liaison.
• Provide analysis and recommendations for submissions content and tone.
• Draft, edit, and proof submissions; prepare for directory interviews.
• Serve as Canadian liaison for Global directories team.
• Project manage nominations for legal awards and nominations drafting.

Skills

Project management

Research & writing

Communication

Relationship building

Bilingual French-English

Job description

We are seeking a Client Programs Manager to join our Clients & Markets team. This role is responsible for managing legal directory and awards programs and ensuring the successful delivery of submissions that support the firm’s profile and market position.You will be focusing on:Work with firm leadership to implement a strategic approach to directories and awards, to bolster our brand and reputation nationally and in local markets.Provide advice and guidance to ensure our submissions algin with the firm’s strategy and support national and regional growth.Measure performance against our market priorities and competitors.Prepare analysis reports and present quarterly findings and recommendations to leadership.Develop and maintain best practices and guidelines.DirectoriesProject manage legal directory submissions, including Chambers and Legal 500, including practice and vendor liaison, workback schedules, and internal communications.Provide research, analysis, and recommendations for submissions content and tone.Includes submission drafting, editing, and proofreading, and preparing for directory interviews.Serve as Canadian contact for Global directories team.AwardsProject manage legal professional award nominations to help grow the profile and market position of the firm and select lawyers, and to support clients.Includes nomination drafting, editing, and proofreading.What you bring to the role:5+ years of experience in marketing, business development, or a related role in a law firm or professional services environment.Experience developing and managing legal directory and award submissions a significant asset.Demonstrated project management skills with a proven ability to manage multiple priorities under tight deadlines.Ability to build relationships and establish credibility with people across the organization, at all levels.Strong research and writing skills with an aptitude for process analysis and continuous improvement.Excellent verbal and written communication skills, including editing and proofreading experience.Possesses a high level of business acumen and an understanding of client objectives and the marketplace.Bilingual in French and English a strong assetThe salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.Why join our team:Hybrid work environmentRetirement savings plan with employer contributionBenefit premiums paid by the firmTelemedicine servicesWellness matters: Flexible health and wellness allowance that covers much more than gym memberships!Training and development programs based on your interests and needsThe salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.Toronto: $111,600 - $137,800Ottawa: $109,000 - $134,600Vancouver: $109,000 - $134,600Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright .If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.Law around the worldnortonrosefulbright.comPlease note that this job posting is being advertised to fill an existing vacancy.