Senior Client Insights & Analytics Lead

Norton Rose Fulbright; Calgary; Hybrid; CAD 79,000 - 101,000; Full time

Job summary

Norton Rose Fulbright seeks a Senior Client Insights Analyst to support data-driven decision making across client portfolios and matters. Based in any Canadian office, you will develop dashboards, perform analyses, and deliver timely reports for stakeholders in a hybrid work setting.

You will work closely with Pricing, Finance, and Pursuits teams to continually improve client insights processes, ensuring accuracy, and driving profitability.

Qualifications

• Bachelor's degree or diploma in a quantitative field (Science, Technology, Engineering, Economics, Finance, Analytics, Data Science).
• 3 to 5 years of experience in a similar role.
• Strong interpersonal, communication, analytical, and data management skills.
• Familiarity with change management and process improvement.
• Client service-oriented mindset.
• Ability to build relationships internally and externally.
• Highly organized and able to manage multiple tasks in a fast-paced environment.
• Effective research and problem-solving skills.
• Ability to work independently using sound judgment.
• Results-driven with the ability to meet tight deadlines.
• Proficiency in data visualization tools (Tableau and Power BI).
• Bilingual in French and English is an asset.

Responsibilities

• Collect, consolidate, and analyze client/matter data to prepare reports and presentations.
• Conduct periodic and ad hoc client portfolio and matter performance analyses.
• Collaborate with Pricing, Finance, Business Planning & Analysis, and Pursuits teams to provide accurate and timely reporting.
• Support the development of best practices for client insights.
• Assist in assessing client insights processes and identifying improvements to enhance satisfaction and profitability.
• Research and manipulate client insights data to assess key metrics and trends.
• Ensure accuracy across various data sources.
• Contribute to process improvement initiatives, including tool implementation and report development.
• Prepare and distribute monthly client insights reports for stakeholders.
• Prioritize tasks and resolve issues efficiently.
• Engage with external clients when needed.
• Support price benchmarking initiatives.
• Assist with special projects as required.

Skills

Tableau

Power BI

Education

Bachelor's degree or diploma in a quantitative field

Tools

MS Excel

SAP

Business Objects

Job description

Norton Rose Fulbright seeks a Senior Client Insights Analyst to support data-driven decision making across client portfolios and matters. Based in any Canadian office, you will develop dashboards, perform analyses, and deliver timely reports for stakeholders in a hybrid work setting.

You will work closely with Pricing, Finance, and Pursuits teams to continually improve client insights processes, ensuring accuracy, and driving profitability.