Senior Manager, Client Programs & Market Recognition

Norton Rose Fulbright; Montreal (administrative region); Hybrid; CAD 128,000 - 159,000; Full time

Benefits offered by this job

Hybrid work environment

Retirement savings plan with employer

Benefit premiums paid by the firm

Telemedicine services

Wellness matters: Flexible health and

Training and development programs

Job summary

Norton Rose Fulbright in Canada is seeking a Client Programs Senior Manager to lead the market recognition programs and drive high-profile submissions and nominations.

You will mentor the team, work with leadership and lawyers nationwide, and implement processes to improve submission quality, efficiency, and impact.

The role offers a hybrid work environment with competitive compensation and opportunities to shape the firm’s visibility across directories and awards.

Qualifications

• 7+ years in marketing, business development, or a related role within a law firm or professional services environment.
• Experience leading and developing a team in a high-profile, deadline-driven environment.
• Proven ability to influence senior stakeholders and drive strategic initiatives.
• Experience developing and implementing programs, frameworks, or operational improvements.
• Experience managing submissions to leading legal ranking and award programs, with a strong understanding submission criteria and methodology.

Responsibilities

• Lead the planning and execution of award, directory, and league table submissions to support firm strategy and market position.
• Analyze ranking and award outcomes, identify trends and opportunities, and provide recommendations to improve market positioning and future performance.
• Provide day-to-day direction, mentorship, and quality assurance for team members involved in directories, awards, and related initiatives.
• Advise leadership on market recognition opportunities, risks, and performance.
• Partner with the Client Programs Director to identify and implement technology and process improvements across the function.
• Provide strategic guidance and coaching on submission content, referee management, and interview preparation.
• Develop submission best practices, templates, and processes, driving continuous improvement across programs and methodology.
• Develop communications strategy to maximize the visibility and impact of rankings, awards, and other recognition.
• Work closely with the broader Clients & Markets team, including matter management, pursuits, and demand generation teams.

Skills

Stakeholder influence

Project management

Strategic initiatives

Relationship building

Team leadership

Writing skills

Communication skills

Education

University degree or college diploma in a related field

Job description

Norton Rose Fulbright in Canada is seeking a Client Programs Senior Manager to lead the market recognition programs and drive high-profile submissions and nominations.

You will mentor the team, work with leadership and lawyers nationwide, and implement processes to improve submission quality, efficiency, and impact.

The role offers a hybrid work environment with competitive compensation and opportunities to shape the firm’s visibility across directories and awards.