Client Onboarding & Logistics Specialist

Cole International; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Team environment

Learning & growth

Client interaction

Work-life balance

On-site work

Job summary

Cole International is seeking a Customer Onboarding Specialist in Toronto to guide new clients through account setup, documentation, training, and implementation. You will partner with Global Trade and Logistics Specialists and internal teams to ensure a smooth transition from sale to service.

Ideal candidates have a university degree or college diploma, experience in onboarding or customer success, strong Excel/Outlook/Word, and excellent written and verbal communication.

Qualifications

• University degree, college diploma, or equivalent combination.
• Experience in client onboarding, account coordination, customer success, or related role; customs brokerage or logistics preferred.
• Strong knowledge of Microsoft Office (Outlook, Word, Excel).
• Experience working with CRM systems.
• Strong written and verbal communication skills.
• Excellent organization and attention to detail; manage multiple clients/priorities.
• Solution-focused problem solving.
• Adaptable and organized in fast-paced environments.
• Sound judgment, discretion, accountability, dependability.
• Ability to work independently while collaborating with colleagues.
• Ability to meet deadlines and follow through on commitments.
• General business knowledge; cross-department collaboration.
• Strong relationship-building skills.
• English communication; bilingual English/French preferred but not required.

Responsibilities

• Prepare legal documentation per CBSA requirements.
• Guide new clients through onboarding, documentation, and processes.
• Serve as primary point of contact for clients during onboarding.
• Provide training, resources, and support to help clients understand Cole’s services.
• Coordinate with Operations, Accounting and internal teams to deliver materials on time.
• Support Global Trade and Logistics Specialists with post-sale activities.
• Track onboarding progress and ensure milestones stay on schedule.
• Maintain onboarding records in CRM and other systems.
• Identify issues and coordinate solutions for smooth handoffs.
• Build positive client experiences to foster long-term partnerships.
• Share feedback to improve onboarding processes.

Skills

Customer onboarding

Organization

Problem solving

Independent work

Relationship building

Communication

Deadline driven

Cross-department collaboration

English communication

Education

University degree / college diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

CRM systems

Job description

Cole International is seeking a Customer Onboarding Specialist in Toronto to guide new clients through account setup, documentation, training, and implementation. You will partner with Global Trade and Logistics Specialists and internal teams to ensure a smooth transition from sale to service.

Ideal candidates have a university degree or college diploma, experience in onboarding or customer success, strong Excel/Outlook/Word, and excellent written and verbal communication.