Account Management

Cole International; Calgary; On-site; CAD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Career development

Company culture rooted in trust and协ll

Education support and training

Travel opportunities

Family-oriented team

Job summary

Cole International in Calgary is seeking an experienced Account Manager to strengthen relationships with existing clients and identify new business opportunities. You will coordinate with multiple departments to ensure exceptional service, manage client expectations, and participate in RFPs and proposals.

The role emphasizes building client profiles, KYC compliance, and promoting services like customs clearance and freight forwarding. Travel that supports client meetings is expected.

Qualifications

• Completion of Grade 12, with post-secondary education as an asset.
• 8+ years of continuous experience within the logistics industry.
• Background in operations for freight and/or customs brokerage.
• Proficiency with computer systems and CRM tools.
• Valid class 5 driver's license.
• Bilingual (English/French) would be an asset.

Responsibilities

• Build and maintain relationships with existing Cole clients through regular contact, both in person and virtually.
• Identify new opportunities within the client base, collaborating closely with various departments.
• Solicit feedback from clients regarding service performance, resolve concerns, and ensure ongoing satisfaction.
• Manage client expectations, providing clear guidance on policies and procedures.
• Actively participate in RFPs, quoting, and responding to client proposals.
• Develop in-depth client profiles and manage the Know Your Client (KYC) initiative, ensuring data entry in Cole's CRM.
• Introduce and promote new services and initiatives, such as customs clearance, freight forwarding, compliance programs, and electronic payment options.
• Organize and contribute to client appreciation events and educational seminars.
• Meet a modest annual revenue target by identifying and capitalizing on growth opportunities.
• Collaborate with internal teams to provide the best client experience.

Skills

Relationship building

Communication

Problem solving

Presentation skills

Organizational skills

Independent work

Education

Grade 12 completed

Post-secondary education an asset

Tools

CRM software

Job description

Since 1958, Cole International has been delivering innovative logistics solutions that break down barriers and earn our clients' trust, one shipment at a time. We specialize in customs brokerage, freight forwarding, and trade consulting, serving clients across Canada, the U.S., and globally. With a deep understanding of the logistics industry, our team delivers integrated, strategic solutions that simplify the complexities of international trade.

Why You'll Love This Role

As Account Management at Cole International, you will play a key role in strengthening relationships with our existing clients. By working closely with our valued clients, you'll contribute to their success while growing your career in a dynamic industry. This role allows for creativity, relationship building, and the opportunity to work within a supportive team focused on proactive solutions.

What We Offer

• Competitive compensation package
• Opportunity for career development and internal growth
• A company culture rooted in trust, collaboration, and proactive problem-solving
• Support for continued education and professional growth
• Travel opportunities to meet and connect with clients
• A team that values a "family feel" within a global business

What You'll Do

• Build and maintain relationships with existing Cole clients through regular contact, both in person and virtually
• Identify new opportunities within the client base, collaborating closely with various departments
• Solicit feedback from clients regarding service performance, resolve concerns, and ensure ongoing satisfaction
• Manage client expectations, providing clear guidance on policies and procedures
• Actively participate in RFPs, quoting, and responding to client proposals
• Develop in-depth client profiles and manage the "Know Your Client" (KYC) initiative, ensuring that all relevant data is entered into Cole's CRM
• Introduce and promote new services and initiatives, such as customs clearance, freight forwarding, compliance programs, and electronic payment options
• Organize and contribute to client appreciation events and educational seminars
• Meet a modest annual revenue target by identifying and capitalizing on growth opportunities
• Collaborate with internal teams to provide the best client experience

What You'll Bring

• Completion of Grade 12, with post-secondary education as an asset
• 8+ years of continuous experience within the logistics industry
• A background in operations for freight and/or customs brokerage
• Strong problem-solving skills, with the ability to navigate complex client needs
• Excellent communication and presentation skills
• Strong organizational skills, with the ability to work independently
• Proficiency with computer systems and CRM tools
• Valid class 5 driver's license
• Bilingual (English/French) would be an asset

Join Our Team

Ready to drive client success and grow with a company that values trust, creativity, and collaboration?