Account Management

ABCO International Freight Inc.; Calgary; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Career development and internal growth

Education support and training

Travel opportunities to meet clients

Collaborative team culture

Job summary

Cole International seeks an Account Management professional to strengthen relationships with existing clients and identify growth opportunities within the client base. You will work with multiple departments to deliver proactive solutions and ensure client satisfaction.

Candidates should bring 8+ years in logistics operations, strong communication, and CRM proficiency. The role emphasizes relationship building, problem solving, and independent organization in a Calgary, on-site environment.

Qualifications

• Completion of Grade 12; post-secondary education is an asset.
• 8+ years of continuous experience within the logistics industry.
• Background in operations for freight and/or customs brokerage.
• Strong problem-solving skills; navigate complex client needs.
• Excellent communication and presentation skills.
• Strong organizational skills; work independently.
• Proficiency with computer systems and CRM tools.
• Valid class 5 driver’s license.
• Bilingual (English/French) would be an asset.

Responsibilities

• Build and maintain relationships with existing Cole clients through regular contact, both in person and virtually.
• Identify new opportunities within the client base, collaborating closely with various departments.
• Solicit feedback from clients regarding service performance, resolve concerns, and ensure ongoing satisfaction.
• Manage client expectations, providing clear guidance on policies and procedures.
• Actively participate in RFPs, quoting, and responding to client proposals.
• Develop in-depth client profiles and manage the “Know Your Client” (KYC) initiative, ensuring data is entered into Cole’s CRM.
• Introduce and promote new services and initiatives, such as customs clearance, freight forwarding, compliance programs, and electronic payment options.
• Organize and contribute to client appreciation events and educational seminars.
• Meet a modest annual revenue target by identifying and capitalizing on growth opportunities.
• Collaborate with internal teams to provide the best client experience.

Skills

Account management

Relationship building

Communication

Problem solving

Education

Grade 12 diploma

Post-secondary education asset

Tools

CRM software

Job description

Since 1958, Cole International has been delivering innovative logistics solutions that break down barriers and earn our clients’ trust, one shipment at a time. We specialize in customs brokerage, freight forwarding, and trade consulting, serving clients across Canada, the U.S., and globally. With a deep understanding of the logistics industry, our team delivers integrated, strategic solutions that simplify the complexities of international trade.

Why You'll Love This Role

As Account Management at Cole International, you will play a key role in strengthening relationships with our existing clients. By working closely with our valued clients, you’ll contribute to their success while growing your career in a dynamic industry. This role allows for creativity, relationship building, and the opportunity to work within a supportive team focused on proactive solutions.

What We Offer

• Competitive compensation package
• Opportunity for career development and internal growth
• A company culture rooted in trust, collaboration, and proactive problem-solving
• Support for continued education and professional growth
• Travel opportunities to meet and connect with clients
• A team that values a “family feel” within a global business

What You'll Do

• Build and maintain relationships with existing Cole clients through regular contact, both in person and virtually
• Identify new opportunities within the client base, collaborating closely with various departments
• Solicit feedback from clients regarding service performance, resolve concerns, and ensure ongoing satisfaction
• Manage client expectations, providing clear guidance on policies and procedures
• Actively participate in RFPs, quoting, and responding to client proposals
• Develop in-depth client profiles and manage the “Know Your Client” (KYC) initiative, ensuring that all relevant data is entered into Cole’s CRM
• Introduce and promote new services and initiatives, such as customs clearance, freight forwarding, compliance programs, and electronic payment options
• Organize and contribute to client appreciation events and educational seminars
• Meet a modest annual revenue target by identifying and capitalizing on growth opportunities
• Collaborate with internal teams to provide the best client experience

What You'll Bring

• Completion of Grade 12, with post-secondary education as an asset
• 8+ years of continuous experience within the logistics industry
• A background in operations for freight and/or customs brokerage
• Strong problem-solving skills, with the ability to navigate complex client needs
• Excellent communication and presentation skills
• Strong organizational skills, with the ability to work independently
• Proficiency with computer systems and CRM tools
• Valid class 5 driver’s license
• Bilingual (English/French) would be an asset