Senior Living Concierge: Guest Experience Lead

COGIR Real Estate; Kelowna; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Supportive environment

Complimentary meals

Growth opportunities

Meaningful impact

Job summary

Cogir Real Estate seeks a dedicated Concierge for Regency Valleywood Retirement Resort in Kelowna to host residents, coordinate dining, housekeeping, laundry and safety under the Administration Manager.

You will greet residents and visitors, answer phones, arrange appointments, assist with events, monitor access, and support a vibrant team in a fresh, on-site community that values care and growth.

Qualifications

• Two years recent related experience in the hospitality industry.
• Certification: Serving It Right.
• Certification: WHMIS.
• Certification: Food Safe.

Responsibilities

• Set an example for staff in conduct, grooming, and appearance.
• Respond to resident emergency alarms, assess situations, and call for ambulance if needed.
• Monitor front door security, ensuring all visitors are signed in as required.
• Answer phones, book guest meals, schedule in‑house appointments, and record incidents.
• Foster a positive, friendly atmosphere through professional communication with residents.
• Provide food services for special events and external groups, showcasing the level of service for residents.
• Set up and participate in activities planned by the Activity Director.
• Act as a host/hostess in the dining room, assisting Food and Beverage Servers during meals and events.
• Maintain building security through alarm systems and regular security checks.
• Perform assigned cleaning and laundry duties, report equipment issues to Maintenance.
• Respond to resident requests, assess problems, and perform minor maintenance.
• Report damaged or inoperable equipment, furniture and fixtures to the Maintenance department.
• Assist with new employee orientation and perform other related duties as assigned.

Skills

Communication

Organization

Interpersonal skills

Patient demeanor

Education

Serving It Right

WHMIS

Food Safe

Job description

Cogir Real Estate seeks a dedicated Concierge for Regency Valleywood Retirement Resort in Kelowna to host residents, coordinate dining, housekeeping, laundry and safety under the Administration Manager.

You will greet residents and visitors, answer phones, arrange appointments, assist with events, monitor access, and support a vibrant team in a fresh, on-site community that values care and growth.