Concierge (Full-Time and Part-Time)

COGIR Real Estate; Kelowna; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Benefits package

Supportive environment

Complimentary meals

Growth opportunities

Meaningful impact

Job summary

Cogir Real Estate seeks a dedicated Concierge for Regency Valleywood Retirement Resort in Kelowna to host residents, coordinate dining, housekeeping, laundry and safety under the Administration Manager.

You will greet residents and visitors, answer phones, arrange appointments, assist with events, monitor access, and support a vibrant team in a fresh, on-site community that values care and growth.

Qualifications

• Two years recent related experience in the hospitality industry.
• Certification: Serving It Right.
• Certification: WHMIS.
• Certification: Food Safe.

Responsibilities

• Set an example for staff in conduct, grooming, and appearance.
• Respond to resident emergency alarms, assess situations, and call for ambulance if needed.
• Monitor front door security, ensuring all visitors are signed in as required.
• Answer phones, book guest meals, schedule in‑house appointments, and record incidents.
• Foster a positive, friendly atmosphere through professional communication with residents.
• Provide food services for special events and external groups, showcasing the level of service for residents.
• Set up and participate in activities planned by the Activity Director.
• Act as a host/hostess in the dining room, assisting Food and Beverage Servers during meals and events.
• Maintain building security through alarm systems and regular security checks.
• Perform assigned cleaning and laundry duties, report equipment issues to Maintenance.
• Respond to resident requests, assess problems, and perform minor maintenance.
• Report damaged or inoperable equipment, furniture and fixtures to the Maintenance department.
• Assist with new employee orientation and perform other related duties as assigned.

Skills

Communication

Organization

Interpersonal skills

Patient demeanor

Education

Serving It Right

WHMIS

Food Safe

Job description

Description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Join Our Team as a Concierge at Valleywood Retirement Resort!

We are thrilled to introduce Regency Valleywood Retirement Resort, a brand-new building located in beautiful Kelowna in the heart of Glenmore! This fresh new community setting provides a welcoming, dynamic environment that makes it an exciting place to work, live, and thrive. Be a part of this incredible opportunity to grow with us and contribute to creating a top-tier experience.

Join our growing team with a rewarding career in a vibrant, newly built community!

Location:

Regency Retirement Resorts have 8 locations in the Okanagan, including Vernon, Penticton, West Kelowna, and Kelowna. This position is on site at the new location Valleywood.

Job Description:

Under the direction of the Administration Manager, you will be supervising and performing duties encompassing hosting, housekeeping, laundry and the security and well‑being of the Residents within established guidelines and procedures assigned.

Key Responsibilities:

• Set an example for staff in conduct, grooming, and appearance.
• Respond to resident emergency alarms, assess situations, and call for ambulance if needed.
• Monitor front door security, ensuring all visitors are signed in as required.
• Answer phones, book guest meals, schedule in‑house appointments, and record incidents.
• Foster a positive, friendly atmosphere through professional communication with residents.
• Provide food services for special events and external groups, showcasing the level of service for residents.
• Set up and participate in activities planned by the Activity Director.
• Act as a host/hostess in the dining room, assisting Food and Beverage Servers during meals and events.
• Serve as Fire Captain during fire emergencies until the Fire Department arrives.
• Maintain building security through alarm systems and regular security checks.
• Perform assigned cleaning and laundry duties, report equipment issues to Maintenance.
• Respond to resident requests, assess problems, and perform minor maintenance (e.g., unplug toilets, reset breakers).
• Reports damaged or inoperable equipment, furniture and fixtures to the Maintenance department.
• Assist with new employee orientation and perform other related duties as assigned.

Top Perks and Benefits:

• Competitive Benefits Package.
• A supportive and collaborative work environment.
• Complimentary meal provided during shifts.
• Opportunities for professional growth within Regency Retirement Resorts and within Cogir Real Estate (Parent Company with over 370 properties in North America).
• The chance to make a meaningful difference in the lives of seniors.

Now that you know a bit about the role and our perks and benefits, we are eager to learn more about your skills and experience. Here is what we look for.

Education and Experience:

• Two years recent related experience in the hospitality industry.
• Serving it Right.
• WHMIS
• Food Safe

Skills for Success:

• Able to communicate effectively both verbally and in writing.
• Mental and physically able to perform the duties and responsibilities of the position.
• Able to plan, organize and direct people and functions.
• Must be tactful, friendly and extremely patient when dealing with residents. Must be courteous and friendly to visitors and work in a cooperative manner with fellow workers.

Salary and Hours of Work

• We are looking for Full Time and Part Time
• Shifts are 3:00pm to 12:00pm and from 12:00am to 8:00am
• The hourly wage for this position is $21.80 - $24.86 based on experience

Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request.

Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.