Concierge (Full-Time and Part-Time)

Revera Inc.; Kelowna; Hybrid; CAD 62,466,000 - 71,234,000; Full time

Benefits offered by this job

Competitive benefits package

Supportive work environment

Complimentary meals during shifts

Professional growth opportunities

Job summary

Cogir Senior Living is seeking a Concierge at the Valleywood Retirement Resort in Kelowna, BC. You will supervise hosting, housekeeping, and resident well-being on-site, ensuring safety and a warm, welcoming atmosphere for residents and visitors.

Position requires at least two years of hospitality experience, Serving It Right, and WHMIS Food Safe credentials. The role includes shift work; compensation aligns with the posted hourly rate and benefits.

Qualifications

• Two years of recent related hospitality experience.
• Certification: Serving It Right.
• WHMIS Food Safe certification or equivalent.

Responsibilities

• Supervise hosting, housekeeping, laundry and resident well-being within guidelines.
• Set an example for staff in conduct and appearance.
• Respond to resident emergencies and call for medical assistance when needed.
• Monitor front door security and sign-in for visitors.
• Answer phones, book meals and schedule in-house appointments.
• Provide food services during events and assist Dining staff.
• Support Activity Director in planning and participating in activities.

Skills

Hospitality experience

Guest services

Safety awareness

Education

WHMIS Food Safe

Serving It Right

Job description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today! Join Our Team as a Concierge at Valleywood Retirement Resort! We are thrilled to introduce Regency Valleywood Retirement Resort, a brand-new building located in beautiful Kelowna in the heart of Glenmore! This fresh new community setting provides a welcoming, dynamic environment that makes it an exciting place to work, live, and thrive. Be a part of this incredible opportunity to grow with us and contribute to creating a top-tier experience. Join our growing team with a rewarding career in a vibrant, newly built community!

Location: Regency Retirement Resorts have 8 locations in the Okanagan, including Vernon, Penticton, West Kelowna, and Kelowna. This position is on site at the new location Valleywood.

Job Description

Under the direction of the Administration Manager, you will be supervising and performing duties encompassing hosting, housekeeping, laundry and the security and well-being of the Residents within established guidelines and procedures assigned.

• Set an example for staff in conduct, grooming, and appearance.
• Respond to resident emergency alarms, assess situations, and call for ambulance if needed.
• Monitor front door security, ensuring all visitors are signed in as required.
• Answer phones, book guest meals, schedule in-house appointments, and record incidents.
• Foster a positive, friendly atmosphere through professional communication with residents.
• Provide food services for special events and external groups, showcasing the level of service for residents.
• Set up and participate in activities planned by the Activity Director.
• Act as a host/hostess in the dining room, assisting Food and Beverage Servers during meals and events.
• Serve as Fire Captain during fire emergencies until the Fire Department arrives.
• Maintain building security through alarm systems and regular security checks.
• Perform assigned cleaning and laundry duties, report equipment issues to Maintenance.
• Respond to resident requests, assess problems, and perform minor maintenance (e.g., unplug toilets, reset breakers).
• Reports damaged or inoperable equipment, furniture and fixtures to the Maintenance department.
• Assist with new employee orientation and perform other related duties as assigned.

Top Perks and Benefits

• Competitive Benefits Package.
• A supportive and collaborative work environment.
• Complimentary meal provided during shifts.
• Opportunities for professional growth within Regency Retirement Resorts and within Cogir Real Estate (Parent Company with over 370 properties in North America).
• The chance to make a meaningful difference in the lives of seniors.

Education and Experience

• Two years recent related experience in the hospitality industry.
• Serving it Right.
• WHMIS Food Safe Skills for Success: Able to communicate effectively both verbally and in writing.
• Mentally and physically able to perform the duties and responsibilities of the position.
• Able to plan, organize and direct people and functions.
• Must be tactful, friendly and extremely patient when dealing with residents.
• Must be courteous and friendly to visitors and work in a cooperative manner with fellow workers.

Salary and Hours of Work

We are looking for Full Time and Part Time Shifts are 3:00pm to 12:00pm and from 12:00am to 8:00am. The hourly wage for this position is $21.80 - $24.86 based on experience. Cogir is committed to ensuring that all employment practices are inclusive. As an organization we are committed to providing and arranging accommodation for candidates upon request. Actual compensation will be determined based on relevant factors such as skills, experience, location, and internal equity, and is expected to fall within the posted range.

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees.

The Mission of Cogir Senior Living Human beings are the focus of our mission which is “real estate with purpose”. They are the foundation of our culture as well as our priority. For us, the human being is everywhere and is the basis for all our actions and decisions.

A Unique Experience As employees, every workday is a unique experience. We offer a healthy environment, with inspiring leaders who set clear goals, acknowledge the efforts made and encourage internal advancement. Moreover, we’re offering benefits that reflect the needs of today. There are various options available to allow for a healthy work-life balance.