Senior IT Support Analyst - Banking Operations (24x7)

TD

Toronto

On-site

CAD 70,000 - 84,000

Full time

14 days+

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Job summary

TD Securities invites applications for an IT Support Analyst to provide RTB support for Banking Operations technology applications in a 24x7 follow the sun environment. You will ensure systems availability, performance, and reliability across global teams.

The role requires experience with multi-tier apps, ITIL processes, and collaboration with developers, analysts and infrastructure partners. Toronto-based position with discretionary variable compensation is offered.

Qualifications

Experience in Banking Operations technologies and operations related to Compliance and Surveillance.
Practical working experience in multi-tier applications support.
Practical experience of support both Physical, and VMware environments.
Understanding of financial markets and products.
Experience working with developers, business analysts, and infrastructure support teams.
Experience in scripting, automation and process improvement.
Strong understanding of ITIL Incident Management, Problem Management and Change Management.
Working experience with technologies like Linux RH, Windows Server, Oracle, SQL, Python and Java.
Experience in usage and configuration of monitoring tools. Eg: Datadog, Dynatrace, Splunk, ITRS Geneos.
Experience in release/deployment both manual deployment and using CI/CD tools like Jenkins/GITHub
Good understanding of Azure Cloud environment
Excellent written and verbal communication skills. Ability to clearly articulate a concise, focused and audience-targeted message (communication efficiency) an absolute must.

Responsibilities

Provide high quality application and user support to ensure IT systems availability, reliability, and performance.
Perform proactive health checks to prevent potential failures.
Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
Ensure problem resolutions are released in production on-time and with high quality.
Ensure change activities are performed on time, minimizing risk to the service/business environment
Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
Update knowledge-based articles on timely manner and conduct trainings across regions.
Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide after- hours support if required