Senior Application Support Analyst

RBC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

RBC is seeking a Senior Technical System/Support Analyst for the Run The Bank (RTB) group within RBC Capital Markets. You will provide first and second line application support, perform technical analysis, troubleshoot incidents, and ensure compliance with enterprise policies across supported applications.

You will work closely with business partners, perform root-cause analysis, participate in disaster recovery planning, and support ongoing enhancements while balancing after-hours and weekend

Qualifications

• Experience with JBOSS, Java, and DB scripting in Linux/Windows environments.
• Experience with databases such as Sybase, Oracle, Mongo, MSSQL Server.
• Familiar with MQ/Solace middleware and enterprise tools like ServiceNow.
• Proficient in scripting (VBScript, Python, Shell) and cloud technologies (Docker, Kubernetes).

Responsibilities

• Provide 1st and 2nd line application support for RBC Capital Markets RTB group.
• Perform root-cause analysis and drive post-incident reviews to reduce issues.
• Lead disaster recovery planning, platform upgrades, and capacity testing.
• Manage incident processes using ServiceNow and coordinate with development teams.

Skills

JBOSS

Java

Linux

Windows

Sybase

Oracle

MongoDB

MSSQL Server

MQ/Solace middleware

VBScript

Python

Shell

ServiceNow

Disaster recovery planning

Incident management

Tools

Control-M

Docker

Dremio

Kubernetes

Job description

What is the opportunity?

Senior Technical System/Support Analyst with QTS Business Client Services Run The Bank (RTB) group is responsible for providing first and second line application support within RBC Capital Markets. The incumbent will help with performing technical analysis, troubleshooting of incidents and service disruptions, infrastructure compliance and IT Risk related action items, documentation, etc. across the supported applications. The role is critical for ensuring the applications supported by the RTB team are compliant as per enterprise policies.

Job Description

Senior Technical System/Support Analyst with QTS Business Client Services Run The Bank (RTB) group is responsible for providing first and second line application support within RBC Capital Markets. The incumbent will help with performing technical analysis, troubleshooting of incidents and service disruptions, infrastructure compliance and IT Risk related action items, documentation, etc. across the supported applications. The role is critical for ensuring the applications supported by the RTB team are compliant as per enterprise policies.

Due to a variety of systems we support as well as new development projects, this position offers a great learning potential in both technology and Capital Markets areas. We also work very closely with our business partners to bring efficiencies in QTS Business Client Service line of businesses.

Rotational after-hours support will be required; some weekend work may be required.

35% - Production Support 35% - End User Support 20% - Systems Development Support Activities 10% - Leading and guiding L2 support/Coaching/Personal Development

What will you do?

• Provide first and second line application support within RBC Capital Markets for the QTS Business Client Services Run-the-Bank (RTB) group, performing technical analysis and troubleshooting of incidents and service disruptions across supported applications.
• Conduct root-cause analysis of key and recurring incidents within SLA timeframes, serve as an escalation point for incident management, and drive the Post Incident Review process to reduce systemic and recurring issues in collaboration with development teams.
• Lead disaster recovery planning and execution, oversee platform upgrades, manage performance and capacity testing, and ensure steady-state operations including access verification, attestation, and currency of operating documentation.
• Monitor production systems, perform troubleshooting, conduct status reporting to management, and maintain awareness of top priority issues while working closely with business partners to understand priorities and provide accurate status updates on critical systems.
• Support both scheduled and ad-hoc production processes, utilize innovation capabilities to operate effectively, and provide audit-related documentation and responses while maintaining knowledge of trade life cycles and Capital Markets operations.
• Manage incident management processes using enterprise tools such as ServiceNow, including change management and problem management, while preparing post-incident reviews, non-functional requirements, and operability test plans.
• Drive process improvement initiatives, participate in rationalization of Operations Level Agreements (OLA) and Service Level Agreements (SLA), and assist in development projects through end-to-end implementation and change activities.
• Ensure applications maintain full compliance with TSS requirements and address IIS, SAST, and Cyber Security vulnerabilities in a timely manner while managing infrastructure scheduling, coordination, and maintenance activities.

What do you need to succeed?

Must have:

• Experience in the following: Programming languages (emphasis on JBOSS, Java, DB Script); multiple platforms (emphasis on Linux and Windows); databases (esp. Sybase, Oracle, Mongo and MSSQL Server); middleware technologies and platforms (e.g. MQ, Solace).
• Experience with Scheduling Software (Control-M); cloud Technologies(Docker, Dremio, Kubernetes); knowledge of scripting (VBScript, Python, Shell); incident Management software – including problem and change management using enterprise tools such as ServiceNow.
• Excellent communication skills both written and verbal.
• Able to critically evaluate and manage information gathered from multiple sources; analytical thinking – able to solve problems in complex environments.
• Able to interact effectively with sophisticated business clients.

Nice to have:

• Professional experience in a Global Credit & Lending Business
• Knowledge in Capital Market all asset classes preferred and Back Office Operations Line of Businesses
• Experience in working with Client data modeling

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Stimulating and faced paced work on complex Software systems.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to build close relationships with end-users and clients.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to take on progressively greater accountabilities.

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-21

Application Deadline: 2026-09-12

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.