Senior System Support Analyst, GED Support

RBC; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

RBC is seeking an Application Support Engineer to own the reliability of mission-critical trading platforms and drive operational excellence in a collaborative, growth-focused environment.

You will mentor engineers, influence system design, and optimize scheduling while supporting deployments and on-call duties in a dynamic capital markets setting. This role emphasizes cross-functional leadership and scalable, resilient infrastructure.

Qualifications

• 5–10 years of production support experience in financial services, trading, or high-availability environments.
• Strong SQL skills for querying, analyzing data, and troubleshooting application issues.
• Hands-on experience supporting applications running on Linux or Windows OS in containerized environments (Kubernetes).
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals.
• Working knowledge of microservices architectures and RESTful APIs.
• Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk, Grafana, ITRS, Splunk.
• Deep familiarity with incident and change management frameworks (ITIL or similar).
• Comfortable participating in rotating 7×24 on-call support (with fair scheduling and team backup).

Responsibilities

• Own the reliability of production systems across web servers, app servers, middleware, and trading platform infrastructure.
• Lead incident response and change management, coordinating cross-functional teams and conducting root cause analysis.
• Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning initiatives with business priorities.
• Provide technical leadership by collaborating with development, infrastructure, and L3 support teams, mentoring junior engineers.
• Manage and optimize application job scheduling and support smooth deployments during project implementations.
• Influence system architecture with frontline insights on scalability, reliability, and user experience.
• Leverage AI tools to automate day-to-day problems and improve efficiency.

Skills

Production support

SQL querying

Linux/Windows

Kubernetes

VMs & Cloud

Microservices & REST APIs

Monitoring tools

ITIL incident/change

On-call rotation

Tools

Kubernetes

Dynatrace

Splunk

Grafana

Kibana

Catchpoint

ITRS

Job description

What is the opportunity?

As a Application Support Engineer for our Quantitative Investment Services, you'll take ownership of the reliability and performance of mission-critical trading platforms. This is more than a support role—you'll drive operational excellence, influence system design, mentor team members, and grow your expertise in SRE practices and modern infrastructure. If you're ready to make a strategic impact in a collaborative, growth-focused environment, we'd love to meet you.

Job Description

What Will You Do?

• Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure
• Lead incident response and change management, coordinating cross-functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents
• Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience
• Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows
• Manage and optimize application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations
• Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience
• Vibe the toil by utilizing tolls such as github copilot, claude and other AI tools to automate and build solutions to day to day problems.

What Do You Need to Succeed?

Must Have

• 5–10 years of production support experience, ideally in financial services, trading, or other high-availability environments
• Strong SQL skills for querying, analyzing data, and troubleshooting application issues
• Hands-on experience supporting applications running on LINUX or WINDOWS OS in both traditional and modern containerized environments (Kubernetes)
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals
• Working knowledge of microservices architectures and RESTful APIs
• Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk, Grafana, ITRS, splunk
• Deep familiarity with incident and change management frameworks (ITIL or similar)
• Comfortable participating in rotating 7×24 on-call support (with fair scheduling and team backup)

Nice-to-Have:

• Hands-on experience applying SRE principles (SLOs, error budgets, blameless postmortems)
• Background in asset management or CMDB processes

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Access to a variety of job opportunities across business and geographies

Job Skills

Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software

Additional Job Details

Address: ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: CAPITAL MARKETS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-07-30

Application Deadline: 2026-08-28

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.