Banking Application Support

Infotree Global Solutions; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

Infotree Global Solutions in Montreal, QC seeks a Banking Application Support Analyst for a 12-month assignment. You will be on the first/second line of support, monitor production systems, handle incidents, changes, and user requests, and work with Level 3 escalation when needed.

The role requires 5+ years in a banking or financial services support environment, familiarity with core banking apps or data warehousing, and scripting or DevOps awareness. Weekend/on-call coverage may be required.

Qualifications

• Support role experience required (>5 years).
• Experience in Banking / Financial sector preferred.
• Knowledge Core Banking applications and/or data warehousing preferred.
• DevOps knowledge will be an advantage.

Responsibilities

• Active monitoring of production activities.
• Perform remediation steps when required.
• Interface with external IT communities to resolve incidents.
• Work with development community for Level 3 incident escalations.
• Log work and effort in support tracking application and work with team and management to reduce recurring issues.
• Available for after-hours support activities, when necessary.
• Responsible and accountable for changes to the production environment for NAR applications.
• Work with development community for release prioritization.
• Ensure that requests for change adhere to Group and Department Policies.
• Available for after-hours and/or weekend change activities, when necessary.

Skills

Support experience

Banking experience

DevOps awareness

Tools

Unix/Linux

Shell scripting

Autosys

Sysload

Geneos

Job description

Job Title: Banking Application Support Analyst

Duration: 12 Months

Location: Montreal, QC

The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis. The position will be required to work off normal working hours.

Level 1 and 2 Support

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management

• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

The strengths and skills that will help you succeed

TRAINING AND OCCUPATIONAL EXPERIENCE

• Support role experience required ( >5 years’ experience)
• Experience in Banking / Financial sector preferred
• Knowledge Core Banking applications and/or data warehousing preferred
• DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS

• Unix/Linux hands on experience with knowledge of day to day commands
• Scripting experience (Shell, powershell, …_)
• Scheduling tools (Autosys)
• Monitoring tools (Sysload, Geneos)
• File transfer protocols
• Prior experience in a banking environment will be an advantage