Application Production Support

TekWissen ®; Montreal (administrative region); On-site; CAD 1,092,535,000 - 1,478,136,000; Full time

Job summary

TekWissen® Group seeks an Application Production Support specialist for the Montreal, QC platform suite (Credits, Working Capital, Asset Finance and Securitization). The role covers 24x7 production support, incident management, and deployment coordination in a fast-paced environment.

You will act as SME on application architecture, disaster recovery and security governance, collaborating with cross-functional teams to maintain uptime and data integrity.

Qualifications

• Bachelor degree or higher in Computer Science or related fields.
• Good understanding of Credits and Working Capital business lines.
• Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines.
• Must have at least one of Shell/Perl/Batch/Python scripting skills.
• Well versed with incident/problem/change management process.
• Excellent verbal and written communication skills.
• Good documentation skills – advanced knowledge of Excel, Word, PowerPoint.
• Good understanding of Java J2EE applications.
• Experience with Unix/Linux/Windows servers.
• Knowledge of SQL/PL SQL
• Knowledge of Tools like Jira, ITSM, SN
• Strong multitasking skills and ability to reprioritize tasks.

Responsibilities

• Provide production support for Credits, Working Capital, and Asset Finance and Securitizations applications.
• Handle L1/L2 production support, incident, problem, and change management including deployments.
• Support data flows between applications and other systems.
• Assist Operations with technical issues.
• Participate in Disaster Recovery, Liveplay, and Backup Recovery testing.
• Coordinate project tasks and provide status reports.
• Ensure data protection and security governance in the platform.

Skills

Shell scripting

Perl scripting

Batch scripting

Python scripting

Incident management

Change management

Communication skills

Documentation skills

Java J2EE

Unix/Linux

Education

Bachelor's degree in Computer Science

Tools

Jira

ITSM

ServiceNow

SN

WebSphere

Tomcat

Job description

Position: Application Production Support, Asset Finance and Securitization Platform

Location: Montreal, QC, H3A 2A6

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Pay Rate: CAD $448.57-$448.57/Hr

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Job Description

• Implement computer system requirements by defining and analyzing system problems; designing and testing standards and solutions.
• Defines application problem by conferring with clients; evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Test, maintain, and monitor computer programs and systems. Troubleshoot program and system malfunctions to restore normal functioning.

MISSION AND OBJECTIVES

• Provide application and technical support to the critical 24x7 Credits, Working Capital and Asset Finance and Securitization applications.
• Act as a subject matter expert on application architecture, disaster recovery, infrastructure integration.
• Follow Information security and adhere to governance framework for the applications in the platform
• Participate in the application security related projects and manage the server obsolescence and vulnerabilities

MAIN RESPONSIBILITIES

• Responsible for production support of client Credits, Working Capital and Asset Finance and Securitizations applications
• Responsible for L1/L2 production support, incident management, problem management, change management including application deployments.
• Supporting data flows between Credit, Working Capital and Asset Finance and Securitization applications and other upstream and downstream systems.
• Supporting Operations team for technical issues
• Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing

Participate in technical projects

• Responsible for coordinating and fulfilling projects support tasks, as well as providing status reports
• Provide expertise on production constraints and environment readiness

Transversal and Framework

• Maintain application and systems as per the Information Security guidelines.
• Ensure data protection regulations are implemented from a data security standpoint.
• Maintain monitoring, capacity planning and performance tuning of financing solutions applications components
• Understand and document the technical process and data flows
• Participate in the Change Control review meeting to ensure data quality and coordinate approvals
• Manage the Cyberark bypass controls and assess for resolutions
• Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused execution and transparency
• Industrialization of legacy process to be done using AI

REQUIREMENTS

• Bachelor degree or higher in Computer Science or related fields
• Good understanding of Credits and Working Capital business lines
• Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed Securities business lines .
• Must have at least one of Shell/Perl/Batch/Python scripting skills
• Well versed with incident/problem/change management process
• Excellent verbal and written communication skills
• Good documentation skills – advanced knowledge of Excel, Word , PowerPoint
• Good understanding of Java J2EE applications
• Good to have infrastructure, MQ, Websphere, Tomcat knowledge
• Good to have ITIL foundation knowledge/certification
• Experience with Unix/Linux/Windows servers.
• Experience with application deployments and installations
• Knowledge of SQL/Pl SQL
• Knowledge of Tools like Jira, ITSM, SN
• Strong multitasking skills and ability to reprioritize tasks

ESSENTIAL SPECIFIC REQUIREMENTS

• 24/7 availability during On-Call schedule
• Good understanding of Service Now or similar tool and the service management processes
• Understanding of data protection principles
• Ability to work independently and collaboratively within a team

SKILLS AND BEHAVIOURS

• Innovative and Agile

TekWissen® Group is an equal opportunity employer supporting workforce diversity.