Production Support Engineer

Aarorn Technologies Inc; Toronto; On-site; CAD 63,000 - 89,000; Full time

Job summary

Aarorn Technologies Inc. in Toronto is seeking an experienced Production Support Engineer to provide L2/L3 support for enterprise applications in a fast-paced trading environment. The role focuses on stability, automation, and efficient release management.

Ideal candidates have 7–12 years in production support, with Capital Markets exposure and strong scripting in Python. On-site collaboration and weekend rotations are part of the role.

Qualifications

• 7 to 12 years of experience in Application/Production Support.
• Capital Markets / Investment Banking platforms experience preferred.
• Bachelor's degree in Computer Science or equivalent.

Responsibilities

• Provide L2/L3 production support for front office users across global platforms.
• Manage incident, problem, and change ITIL processes.
• Coordinate releases, bug fixes, and enhancements with internal teams and vendors.
• Improve system reliability through monitoring and automation (DevOps/CI-CD).
• Perform capacity planning and disaster recovery coordination.
• Maintain documentation, runbooks, and knowledge sharing.
• Partner with business, technology, and compliance teams.
• Participate in on-call / weekend release rotation.

Education

Bachelor's degree in Computer Science or equivalent

Tools

Python

Linux/Windows

SQL

ITIL

Geneos

AppDynamics

Dynatrace

Control-M

Autosys

Jenkins

GitHub

Ansible

AWS

Docker

Kubernetes

Salesforce

Capital Markets platforms

Job description

Job Title: Production Support Engineer

Location: Toronto, ON (4x onsite a week)

Employment Type: Contract

Pay Rate: CAD$55/HR INC

Interview Type: Face 2 Face (Onsite Interview Only)

Job Title: Production Support Engineer

Location: Toronto, ON (4x onsite a week)

Employment Type: Contract

Pay Rate: CAD$55/HR INC

Interview Type: Face 2 Face (Onsite Interview Only)

Role Overview

Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.

Key Responsibilities

• Provide L2/L3 production support for front office users across global platforms
• Manage incident, problem, and change (ITIL) processes
• Coordinate releases, bug fixes, and enhancements with internal teams and vendors
• Improve system reliability through monitoring and automation (DevOps/CI-CD)
• Perform capacity planning and disaster recovery coordination
• Maintain documentation, runbooks, and knowledge sharing
• Partner with business, technology, and compliance teams
• Participate in on-call / weekend release rotation

Experience Required

7 to 12 years of experience in Application/Production Support

Prior experience in Capital Markets / Investment Banking platforms strongly preferred

Key Skills (Focused)

Primary Skills (Must Have)

• Production Support (L2/L3) in enterprise applications
• Scripting / Automation: Python (or similar)
• Systems & Databases: Linux/Windows + SQL
• ITIL Processes: Incident, Problem, Change Management
• Monitoring & Stability mindset (proactive support, root cause analysis)

Secondary Skills (Good to Have)

• Monitoring Tools: Geneos, AppDynamics, Dynatrace
• Scheduling Tools: Control-M / Autosys
• DevOps / CI-CD: Jenkins, GitHub, Ansible
• Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes
• Knowledge of Salesforce / Capital Markets platforms

Profile Summary

• Strong analytical, communication, and stakeholder management skills
• Ability to operate in a fast-paced, high-pressure trading environment
• Proactive, detail-oriented, and automation-focused mindset

Education

Bachelor s degree in Computer Science or equivalent

Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.