Senior International Freight Forwarding Specialist

CJ Logistics Canada; Toronto; On-site; CAD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits (health, dental

Growth opportunities

Collaborative environment

Job summary

CJ Logistics Canada is seeking a Senior Freight Forwarding Coordinator to support our Mississauga team in handling international freight operations and customer coordination. You will work with shippers, carriers, and brokers to ensure timely, compliant shipments and proactive updates.

The ideal candidate has a diploma or bachelor’s in International Trade or related field and 5+ years in international freight forwarding, with Mandarin/Cantonese a plus.

Qualifications

• Diploma or Bachelor's in International Trade, Supply Chain, Logistics, Transportation, Business, or related field.
• Minimum 5 years in international freight forwarding, including ocean and/or air import/export operations.
• Mandarin and/or Cantonese knowledge is an asset.
• Proficient with international shipping documentation, Incoterms®, customs procedures, and freight forwarding operations.
• Experience coordinating with steamship lines, airlines, customs brokers, trucking companies, warehouses, and government agencies.
• Proficient in Microsoft Excel, Word, and freight forwarding software.
• Strong analytical, multitasking, and communication skills.
• Leadership experience mentoring junior staff.

Responsibilities

• Manage end-to-end international freight operations for ocean, air, and domestic shipments.
• Coordinate with shippers, carriers, customs brokers, bonded warehouses, truckers, terminals, and other service providers.
• Serve as primary contact for assigned customers with proactive shipment updates.
• Review shipping documents including Commercial Invoices and Packing lists.
• Monitor shipment milestones, identify delays, and implement corrective actions.
• Coordinate trucking appointments, warehouse scheduling, and final-mile deliveries, including Amazon FBA.
• Ensure CBSA, CARM, and other regulatory requirements for import/export shipments.
• Review freight costs, approve vendor invoices, verify customer billings, and postings in the TMS.
• Coordinate COD payments for transportation charges and import-related expenses.
• Investigate service failures and billing discrepancies, providing timely resolutions.
• Support process improvements and SOP development.
• Provide guidance and training to junior coordinators.
• Assist management with customer implementations and KPI monitoring.

Skills

Mandarin/Cantonese

Leadership

Communication

Attention to detail

Independent working

Education

Diploma or Bachelor's in International Trade / Supply Chain / Logistics

Tools

Freight forwarding software

Microsoft Excel

TMS system

Job description

CJ Logistics Canada is seeking a Senior Freight Forwarding Coordinator to support our Mississauga team in handling international freight operations and customer coordination. You will work with shippers, carriers, and brokers to ensure timely, compliant shipments and proactive updates.

The ideal candidate has a diploma or bachelor’s in International Trade or related field and 5+ years in international freight forwarding, with Mandarin/Cantonese a plus.