Senior Human Resources Manager

Just HR; Richmond; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading recruitment firm in Richmond, BC is seeking a Senior Human Resources Manager to lead HR operations and strategy for a service-driven business. The successful candidate will enhance employee experience while managing HR compliance, labor relations, and workforce planning in a fast-paced environment.

Qualifications

• 7+ years of progressive HR experience in service-based environments.
• Experience managing labor relations and HR compliance.
• Familiarity with BC employment law and human rights legislation.

Responsibilities

• Lead HR strategy for a workforce of 200+ employees.
• Manage labor relations and HR compliance.
• Deliver training and coaching on HR policies.

Skills

Leadership

Interpersonal skills

Conflict Resolution

Communication

HR Compliance

Education

HR designation (CPHR or equivalent)

Tools

HRIS platforms

Job description

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Executive Search / Executive Recruitment

Just HR is recruiting for a Senior Manager, Human Resources, to lead HR operations for a complex, service-driven business with a diverse and mobile workforce based in Richmond, BC. This is a high-impact leadership role where you’ll help shape HR strategy for a fast-growing, capital-intensive business. Your mandate will be to ensure the day-to-day employee experience remains strong and compliant. The successful candidate will bring a balanced mix of hospitality insight, labour relations expertise, and the ability to work hands-on in a fast-paced, dynamic environment.

Responsibilities :

• Lead all aspects of HR strategy and execution for a workforce of approximately 200+ employees
• Partner closely with operational leaders to support team effectiveness, engagement, and workforce planning
• Manage labour relations, including union contract administration, grievances, and negotiations
• Provide guidance and oversight on recruitment, onboarding, and workforce transitions
• Promote and maintain HR compliance with employment standards, policies, and collective agreements
• Implement programs that drive employee engagement, retention, and performance
• Act as a trusted advisor to management on people-related issues and risk mitigation
• Lead or support workplace investigations, ensuring fair outcomes and proper documentation
• Review and optimize HR processes, documentation, and system use for improved efficiency
• Deliver training and coaching to leaders and employees on HR policies and best practices
• Monitor workforce trends and provide insights to senior leadership for proactive planning
• Support coordination with internal teams to promote a safe, inclusive, and respectful workplace

Requirements :

• 7+ years of progressive HR experience, including leadership roles within service-based or hospitality environments
• Solid background in unionized settings, with direct experience managing labour relations matters
• Comfortable working in a hands-on, operationally focused environment
• Strong working knowledge of BC employment law, human rights legislation, and collective agreements
• Excellent communication, interpersonal, and conflict resolution skills
• Experience supporting large, shift-based teams with varying workforce needs
• Proven ability to build relationships across all levels of an organization
• Familiarity with HRIS platforms and HR process optimization
• HR designation (CPHR or equivalent) is preferred
• Must be able to work on-site in Richmond on a daily basis

Remuneration :

Only candidates eligible to work in Canada will be considered

Just HR is a specialized Human Resources recruitment and search firm with seven practice areas : General HR, Compensation & Benefits, Talent Acquisition, Learning & Organizational Development, Labour & Employee Relations, HRIS, Health & Safety.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Human Resources

Hospitality and Ground Passenger Transportation

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