Senior Gift Card Customer Support Specialist

715 GiveX Canada Corp.; Toronto; On-site; CAD 36,000 - 52,000; Full time

Job summary

Shift4 is seeking a proactive Customer Services specialist to handle post-sale support for Gift Card clients in a fast-paced, 24/7 environment. You’ll respond via phone, tickets, and live chat, addressing both B2C and B2B needs, while monitoring systems and documenting procedures for knowledge transfer.

Ideal candidates bring call center experience, strong troubleshooting skills, and a genuine interest in technology.

Qualifications

• Call center experience and technical support ability are assets.
• Strong troubleshooting, analytic and problem-solving skills.
• Multi-tasking with deadlines, attention to detail and time management.
• Excellent telephone etiquette and written communication.
• Interest in technology and willingness to learn.
• Experience with MS Office tools (Word, Excel, Outlook).
• Basic networking knowledge and ability to document/report.
• Multilingualism (French, Spanish, Portuguese) is a plus.

Responsibilities

• Respond to incoming calls, tickets, and live chat for Gift Card clients.
• Assist B2C: order status and gift card usage; B2B: setup and troubleshooting.
• Monitor databases, document procedures, and share knowledge.
• Escalate cross-team issues as needed and maintain service quality.

Skills

Call center exp

Troubleshooting

Multitasking

Verbal/written comms

Tech interest

Learning mindset

MS Office proficiency

Networking basics

Documentation/reporting

Multilingual (FR/ES/PT)

Tools

MS Office (Word, Excel, Outlook)

Job description

Shift4 is seeking a proactive Customer Services specialist to handle post-sale support for Gift Card clients in a fast-paced, 24/7 environment. You’ll respond via phone, tickets, and live chat, addressing both B2C and B2B needs, while monitoring systems and documenting procedures for knowledge transfer.

Ideal candidates bring call center experience, strong troubleshooting skills, and a genuine interest in technology.