Senior Gift Card Support Specialist – On-site Toronto

Shift4; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Shift4 is seeking a Customer Service Sr Associate for on-site work in Toronto, ON. The role involves responding to calls, tickets, and live chats for GiveX Gift Card clients, assisting with setup and reports, and coordinating follow-up actions across departments.

Ideal candidates have call center experience, strong troubleshooting, and excellent communication skills. Multilingual abilities (French/Spanish/Portuguese) are an asset, and familiarity with MS Office and basic networking is helpful.

Qualifications

• Call center experience or similar customer support background.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Willingness to learn, adapt to new technologies and take on responsibilities.

Responsibilities

• Respond to inbound telephone calls, tickets, and live chat from GiveX Gift Card clients.
• Assist with post-sale orders, gift card setup, and transaction reports.
• Troubleshoot issues and coordinate follow-up actions across teams.
• Document processes and transfer knowledge to colleagues.

Skills

Call center experience

Technical support

Troubleshooting

Multitasking

Communication skills

MS Office

Networking basics

Documentation & reporting

Multilingual (FR/ES/PT)

Tools

MS Office Suite

Networking basics

Job description

Shift4 is seeking a Customer Service Sr Associate for on-site work in Toronto, ON. The role involves responding to calls, tickets, and live chats for GiveX Gift Card clients, assisting with setup and reports, and coordinating follow-up actions across departments.

Ideal candidates have call center experience, strong troubleshooting, and excellent communication skills. Multilingual abilities (French/Spanish/Portuguese) are an asset, and familiarity with MS Office and basic networking is helpful.