Remote Live Chat Support Specialist

Hrstalentsolutions; Calgary; Remote; CAD 66,000 - 69,000; Full time

Job summary

Hrstalentsolutions is seeking a Live Chat Inquiry Assistant to manage routine customer inquiries through a web chat platform. This remote, full-time role emphasizes clear, concise written communication and efficient issue routing.

You identify customer needs, consult approved information, provide next steps, and document outcomes. Training covers the chat tool, response guidance, and escalation signals.

Qualifications

• Written communication skills are essential for clear chat responses.
• Prior live chat or customer service experience is helpful but not required.
• Beginners are welcome and will be trained on the employer's chat tool.

Responsibilities

• Identify what the customer is asking before responding.
• Check approved information and record the outcome.
• Write short, clear replies suitable for chat windows.
• Ask one clear question when information is missing.
• Escalate complex issues to the appropriate team and document handoffs.
• Leave a concise summary of the exchange when the chat ends.

Skills

Written communication

Customer service

Office administration

Job description

Hrstalentsolutions is seeking a Live Chat Inquiry Assistant to manage routine customer inquiries through a web chat platform. This remote, full-time role emphasizes clear, concise written communication and efficient issue routing.

You identify customer needs, consult approved information, provide next steps, and document outcomes. Training covers the chat tool, response guidance, and escalation signals.