Customer Service, Sr Associate - GiveX

Shift4; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

Shift4 is seeking a Customer Service Sr Associate for on-site work in Toronto, ON. The role involves responding to calls, tickets, and live chats for GiveX Gift Card clients, assisting with setup and reports, and coordinating follow-up actions across departments.

Ideal candidates have call center experience, strong troubleshooting, and excellent communication skills. Multilingual abilities (French/Spanish/Portuguese) are an asset, and familiarity with MS Office and basic networking is helpful.

Qualifications

• Call center experience or similar customer support background.
• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Willingness to learn, adapt to new technologies and take on responsibilities.

Responsibilities

• Respond to inbound telephone calls, tickets, and live chat from GiveX Gift Card clients.
• Assist with post-sale orders, gift card setup, and transaction reports.
• Troubleshoot issues and coordinate follow-up actions across teams.
• Document processes and transfer knowledge to colleagues.

Skills

Call center experience

Technical support

Troubleshooting

Multitasking

Communication skills

MS Office

Networking basics

Documentation & reporting

Multilingual (FR/ES/PT)

Tools

MS Office Suite

Networking basics

Job description

## Customer Service, Sr Associate - GiveXApply: On-site: Toronto, ON Office: Full time: Posted Today: JR0000770Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. **Role & Responsibilities:** Our Customer Services team works in a 24/7 operation environment; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base. This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas: • B2C: Post-sale support; Orders Status, Gift Card usage • B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issues • Systems and monitoring tasks of Givex's databases. • Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works) • Cross-Team escalations **Required Knowledge, Skills & Abilities** • Call center experience and proven technical support experience is an asset • Experienced at troubleshooting; analytical and problem solving skills • Multi-tasker who can work to deadlines, attention to details and time management skills • Excellent telephone communication etiquette and writing skills • Interested in technology • Passion for “support type” work • Willingness to learn, take on new responsibilities and develop a career at Givex • Experienced in word processing and other MS Office products (Word, Excel, Outlook) • Basic knowledge of networking • Documentation and reporting skills • Multilingualism is an asset (French, Spanish, Portuguese) *We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.*