Customer Service, Sr Associate - GiveX

715 GiveX Canada Corp.; Toronto; On-site; CAD 36,000 - 52,000; Full time

Job summary

Shift4 is seeking a proactive Customer Services specialist to handle post-sale support for Gift Card clients in a fast-paced, 24/7 environment. You’ll respond via phone, tickets, and live chat, addressing both B2C and B2B needs, while monitoring systems and documenting procedures for knowledge transfer.

Ideal candidates bring call center experience, strong troubleshooting skills, and a genuine interest in technology.

Qualifications

• Call center experience and technical support ability are assets.
• Strong troubleshooting, analytic and problem-solving skills.
• Multi-tasking with deadlines, attention to detail and time management.
• Excellent telephone etiquette and written communication.
• Interest in technology and willingness to learn.
• Experience with MS Office tools (Word, Excel, Outlook).
• Basic networking knowledge and ability to document/report.
• Multilingualism (French, Spanish, Portuguese) is a plus.

Responsibilities

• Respond to incoming calls, tickets, and live chat for Gift Card clients.
• Assist B2C: order status and gift card usage; B2B: setup and troubleshooting.
• Monitor databases, document procedures, and share knowledge.
• Escalate cross-team issues as needed and maintain service quality.

Skills

Call center exp

Troubleshooting

Multitasking

Verbal/written comms

Tech interest

Learning mindset

MS Office proficiency

Networking basics

Documentation/reporting

Multilingual (FR/ES/PT)

Tools

MS Office (Word, Excel, Outlook)

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Role & Responsibilities:

Our Customer Services team works in a 24/7 operation environment; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base.

• B2C: Post-sale support; Orders Status, Gift Card usage
• B2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issues
• Systems and monitoring tasks of Givex's databases.
• Document and provide knowledge transfer (e.g. figure out how a new piece of hardware/software works)
• Cross-Team escalations

Required Knowledge, Skills & Abilities

• Call center experience and proven technical support experience is an asset
• Experienced at troubleshooting; analytical and problem solving skills
• Multi-tasker who can work to deadlines, attention to details and time management skills
• Excellent telephone communication etiquette and writing skills
• Interested in technology
• Passion for “support type” work
• Willingness to learn, take on new responsibilities and develop a career at Givex
• Experienced in word processing and other MS Office products (Word, Excel, Outlook)
• Basic knowledge of networking
• Documentation and reporting skills
• Multilingualism is an asset (French, Spanish, Portuguese)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4

Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4’s commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world’s largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

• 75+ Countries
• $300+ Billion Processed Annually
• 300,000+ Customers
• 1,200+ Technology Integrations
• 5+ Billion Annual Transactions
• 100+ Payment Methods

Meet the Executive Team

Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation.

Shift4Cares

We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

Join Our Team

Our people are our greatest asset, and we’re always looking for driven and innovative individuals to join our fast-growing team.