Senior FX Applications Support Analyst

Citigroup Inc.; Mississauga; On-site; CAD 133,000 - 200,000; Full time

Job summary

Citigroup Inc. in Mississauga is seeking an eFX Application Support Analyst to run and maintain the production environment for Citi's FX applications, enabling the business to service clients with confidence.

The role emphasizes stability, problem solving, and collaboration with Application Technology Development, Infrastructure teams and Business Product Owners, offering exposure to global technology networks and opportunities to grow within Citi.

Qualifications

• 5-8 years experience in an Application Support role.
• Experience in a Production Support role/environment is essential.
• Experience installing, configuring and/or supporting business applications.
• Knowledge and experience of Problem Management Tools.
• Good interpersonal and communication skills.
• Ability to engage senior stakeholders and lead discussions with clear, articulate communication.
• Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking.
• Experience in Foreign Exchange / Markets Support is preferred.

Responsibilities

• Provide technical and business support for Citi Applications, ensuring quick resolutions and service improvements.
• Maintain and monitor production applications and environments for stability and functionality.
• Conduct start-of-day checks, continuous monitoring and regional handover.
• Perform same-day risk reconciliations and produce support documentation.
• Collaborate with development and production support to prioritize bug fixes and tooling needs.
• Participate in application releases from development to production and post-implementation reviews.

Education

Bachelor's degree

Tools

SQL

Linux

Job description

Citigroup Inc. in Mississauga is seeking an eFX Application Support Analyst to run and maintain the production environment for Citi's FX applications, enabling the business to service clients with confidence.

The role emphasizes stability, problem solving, and collaboration with Application Technology Development, Infrastructure teams and Business Product Owners, offering exposure to global technology networks and opportunities to grow within Citi.