Sr Manager, FX Application Support (Capital Markets Technology)

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Tuition assistance

Flexible vacation and sick days

Competitive rewards program

Job summary

A leading financial institution in Toronto is seeking a Senior Manager for FX Application Support in Capital Markets Technology. The successful candidate will manage a team, ensure the stability of FX platforms, and lead complex incident resolutions. Key responsibilities include overseeing operational governance and building strong relationships with stakeholders. Required skills include team management, understanding of FX business flows, and technical leadership. The position offers a hybrid work model and competitive rewards starting from day one.

Qualifications

• Proven experience managing application support teams in a trading or capital markets environment.
• Ability to be both a people leader and a hands-on technical leader when required.
• Strong stakeholder management and communication skills.

Responsibilities

• Lead and develop a team of application support analysts for FX platforms.
• Own the health, availability, and performance of FX production applications.
• Act as incident commander for high-severity production outages.

Skills

Managing application support teams

Understanding FX business flows

Stakeholder management

Communication skills

Tools

Oracle

SQL Server

Monitoring tools

Job description

Requisition ID: 257561

Title: Sr Manager, FX Application Support (Capital Markets Technology)

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Team

Global Banking and Markets Engineering supports Scotiabank’s FX and Capital Markets businesses. The FX Application Support function is responsible for ensuring stability, resilience, and continuous improvement of critical trading and post‑trade platforms operating in a global environment.

The Role

The Senior Manager Application Support FX Technology is accountable for end‑to‑end production support, operational governance, and people leadership for FX platforms. This role combines people management and strategic ownership with the ability to be hands‑on when required, particularly during major incidents, complex investigations, and operational risk reduction initiatives.

The role owns outcomes for production stability, incident response quality, and operational maturity.

In this role you will:

People Leadership and Team Management

• Lead, manage, and develop a team of application support analysts and senior leads supporting FX platforms
• Set clear expectations around ownership, escalation, on‑call readiness, and operational discipline
• Drive accountability for incident response, problem management, and change outcomes
• Manage hiring, onboarding, performance management, coaching, and career development
• Ensure sustainable coverage models including follow‑the‑sun support where applicable

Production Support and Hands On Leadership

• Own the overall health, availability, and performance of FX production applications
• Be hands‑on during major incidents and complex production issues, providing technical direction and leadership
• Participate in deep‑dive analysis for recurring or high‑risk issues to drive permanent fixes
• Ensure monitoring, alerting, and proactive issue detection are effective and continuously improved

Incident and Problem Management

• Act as incident commander for high‑severity production outages
• Drive high‑quality root cause analysis with clear ownership and measurable remediation actions
• Challenge vendors and internal teams to deliver meaningful, timely outcomes
• Ensure lessons learned translate into concrete improvements

Stakeholder and Relationship Management

• Serve as the primary technology contact for FX business stakeholders
• Build strong partnerships with Trading, Operations, Engineering, Infrastructure, and Vendor teams
• Represent FX support in governance forums, leadership discussions, and post‑incident reviews
• Communicate clearly and confidently with senior management during critical situations

Change and Release Governance

• Enforce strong change management and production readiness standards
• Review and approve deployment plans, success criteria, and rollback strategies
• Ensure support teams are prepared for releases and operational impacts are understood
• Own post‑implementation reviews and track actions to closure

Operational Maturity and Risk Reduction

• Drive improvements through automation, tooling, and process enhancements
• Ensure failover readiness, capacity validation, and disaster recovery preparedness
• Identify and mitigate systemic risks across people, process, and technology

Required Experience and Skills

• Proven experience managing application support teams in a trading or capital markets environment
• Strong understanding of FX business flows and operational risk
• Ability to be both a people leader and a hands‑on technical leader when required
• Demonstrated experience leading major incidents and driving complex remediation
• Strong stakeholder management and communication skills

Technical Awareness and Capability

• Solid hands‑on understanding of databases such as Oracle or SQL Server
• Familiarity with distributed systems, integration patterns, and failure modes
• Experience with monitoring and observability tools
• Exposure to automation and modern platform architectures

What’s in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community engagement opportunities available regardless of work location.

#LI-Hybrid

Location(s): Canada: Ontario: Toronto