Senior Applications Support Analyst - AVP (Hybrid)

Citigroup Inc.; Mississauga; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

Citigroup Inc. in Mississauga, Ontario, is seeking an Applications Support Sr Analyst – Asst Vice President on a hybrid basis. The role focuses on providing technical and business support for Citi applications, driving stability and efficiency, and collaborating with technology and business teams.

The successful candidate will have 5–8 years in application support, strong analytical and communication skills, and the ability to mentor others while coordinating with regional teams.

Qualifications

• Experience in Application Support roles (5–8 years) is required.
• Ability to explain technical issues in simple terms to non-IT staff.
• Experience with issue tracking and reporting using tools.

Responsibilities

• Provide technical and business support for Citi applications.
• Maintain and support application environments to meet SLAs.
• Perform start-of-day checks and regional handovers.
• Contribute to contingency planning and post-implementation reviews.
• Coach junior analysts and share knowledge with teams.

Skills

Application support

Analytical skills

Strong communication

Leadership/mentoring

Problem solving

Education

Bachelor's degree

Tools

Issue tracking tools

Monitoring/alerting

Job description

Citigroup Inc. in Mississauga, Ontario, is seeking an Applications Support Sr Analyst – Asst Vice President on a hybrid basis. The role focuses on providing technical and business support for Citi applications, driving stability and efficiency, and collaborating with technology and business teams.

The successful candidate will have 5–8 years in application support, strong analytical and communication skills, and the ability to mentor others while coordinating with regional teams.