Senior Applications Support Analyst (Hybrid)

Citibank (Switzerland) AG; Mississauga; Hybrid; CAD 110,000 - 150,000; Full time

Job summary

Citibank (Switzerland) AG in Mississauga, Ontario is seeking an experienced Applications Support Analyst (AVP) to provide technical and business support for Citi applications. You will work across development and production teams to maintain stability, drive improvements, and ensure adherence to SLAs.

The role requires hands-on experience with ECS clusters, Kafka, Solace, API microservices, and cloud deployments, with strong analytical and communication skills to coordinate with stakeholders and

Qualifications

• 5+ years experience in an Application Support role.
• Experience supporting applications using ECS cluster, Kafka, Solace and API Microservices.
• Hands-on experience managing apps hosted on Cloud.
• Knowledge of active monitoring tools (Tivoli, Nagios, ITRS, Uptime).
• Experience with cloud-based applications and cloud databases like ORRAS, MAAS, MSAAS.
• Experience installing, configuring or supporting business applications.
• Excellent written and verbal communication, able to explain technical issues clearly.

Responsibilities

• Provide technical and business support for Citi Applications to end users.
• Maintain and monitor production applications for stability and performance.
• Lead same-day risk reconciliations and issue escalation to management.
• Develop and maintain technical support documentation and runbooks.
• Participate in application releases from development to production.
• Collaborate with development and operations teams for bug fixes and tooling.
• Act as SME to stakeholders and coach junior analysts.

Skills

Application Support

Cloud hosting

Kafka

Solace

API Microservices

ECS cluster

Monitoring tools

IT operations

Education

Bachelor's degree

Tools

Kafka

Solace

Tivoli

Nagios

ITRS

Uptime

ORRAS

MAAS

MSAAS

Job description

Citibank (Switzerland) AG in Mississauga, Ontario is seeking an experienced Applications Support Analyst (AVP) to provide technical and business support for Citi applications. You will work across development and production teams to maintain stability, drive improvements, and ensure adherence to SLAs.

The role requires hands-on experience with ECS clusters, Kafka, Solace, API microservices, and cloud deployments, with strong analytical and communication skills to coordinate with stakeholders and