Senior Finance Manager, Customer Engagement & Data Finance Performance Management

RBC; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading bank in Toronto is seeking a Senior Manager for Customer Engagement & Data to oversee financial performance management. The role involves P&L activities, collaboration with business partners, and analytical responsibilities. Candidates should have a minimum of 3 years in financial reporting, strong MS Office skills, and excellent communication abilities. This position supports a diverse and inclusive workplace.

Qualifications

• 3+ years experience in financial reporting & analysis and cost management.
• Strong technical skills including MS Office Suite.
• Excellent communication skills, both oral & written.

Responsibilities

• Responsible for full P&L FP&A related activities.
• Provide expert analysis and advice to the EVP Customer Engagement & Data.
• Act as lead for CE&D NIE/FTE as part of the five-year outlook.

Skills

Financial reporting

Cost management

Data analysis

Interpersonal relationships

Business analytics

Education

B. Comm, CPA-CA/CMA/CGA, MBA or equivalent

Tools

MS Office Suite

EPM (IBM Cognos)

Job description

What is the opportunity?

As Senior Manager, Customer Engagement & Data (CE&D) Finance Performance Management team, you will collaborate with CE&D business partners to drive profitable growth through insightful business and financial analysis. This position plays a key role on the P&CB Performance Management team, providing strategic analysis and advice on the impact of CE&D strategic initiatives and results, and by being a primary liaison with the P&CB Platform Performance Management and NIE teams. You will lead the NIE/FTE processes including five-year outlook, annual planning, ongoing forecasts, T-5 estimates and monthly monitoring of NIE/FTE results, while ensuring data integrity and adherence to established corporate governance and financial compliance standards.

What you will do?

• Responsible for full P&L FP&A related activities supporting Customer Engagement & Data (CE&D)
• Proactively provide expert analysis and advice to the EVP Customer Engagement & Data (CE&D) through reporting and insights for CE&D NIE including key information, and ongoing advice to enable management decision making and establish action plans to maximize financial performance.
• Act as lead for CE&D NIE/FTE as part of the five-year outlook, where the incumbent will partner with CE&D management teams to determine both NIE & FTE outlook, ensuring that rationale for any increases are clearly articulated & available to LOB Finance partners to support increases in annual expenses.
• Prepare and consolidate the annual Plans, Forecasts, and monthly estimates
• Support business initiatives, i.e. Zero-Based Budgeting, Activity Based Costing, ADT programs (Next Best Action) etc.
• In addition to supporting the EVP, CE&D, act as the key Finance contact to provide ongoing support and performance analysis re: NIE/FTE to CE&D leaders.
• Responsible for development of NIE allocation % at the CE&D cost transit level to enable full P&L reporting for Canadian Banking Lines of Business.
• Increase transparency in cost structure and identify opportunities to improve efficiencies and drive cost savings
• Proactively explore and implement opportunities to improve processes and increase capacity
• Accountable for all month-end, quarter-end reporting, and forecasting / planning FP&A related activities
• Key support to the Senior Director, CE&D Finance, proactively adding value added expertise and advice on initiatives and their impact on financial performance.

What do you need to succeed?

Must Have

• 3+ years experience in financial reporting & analysis and cost management
• Experience using metrics, KPIs and cost/value drivers in performance management
• Strong technical skills including MS Office Suite (Excel, PowerPoint, etc.)
• Experience with unique financial systems such as EPM (IBM Cognos)
• Excellent communication skills, both oral & written, with good interpersonal skills in order to establish relationships across all levels of the enterprise
• Solid business acumen and problem-solving skills
• Curious and proactive mindset with a focus on continuous improvement
• Comfortable dealing with incomplete information, uncertainty and change

Nice to Have

• B. Comm, CPA-CA/CMA/CGA, MBA or equivalent work experience
• Knowledge and understanding of banking products and processes
• Exposure to the Bank’s Retail/Business network, products and services
• A varied working career including positions in a number of areas of RBC or another financial institution(s)

Job Skills

Accounting, Business Analytics, Cost-Benefit Analysis (CBA), Decision Making, Financial Forecasting, Financial Planning and Analysis (FP&A), Interpersonal Relationships

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: OFFICE OF THE CFO

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-16

Application Deadline: 2025-10-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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