Senior Field Service Technician - Telecoms

Placements24; Kimberley; On-site; CAD 29,000 - 41,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Travel allowances

Job summary

Placements24 is seeking an experienced Senior Field Service Technician for our telecommunications client, based in Kimberley. The role focuses on installation, maintenance, and repair of telecom equipment at customer sites and remote locations.

You will troubleshoot and ensure high-quality network services with minimal downtime. The ideal candidate has a National Certificate in Telecommunications or related field and at least 4 years of field service experience.

Qualifications

• National Certificate in Telecommunications, Electrical Engineering or related field.
• At least 4 years of field service experience in telecommunications.
• Strong networking knowledge: TCP/IP, LAN/WAN, Wi‑Fi.
• Proficient with diagnostic tools and test equipment.
• Valid driver's license with clean record.

Responsibilities

• Install, configure, test, and commission telecom equipment including CPE.
• Perform preventive maintenance on network infrastructure.
• Diagnose faults, identify root causes, and perform repairs.
• Respond to service calls and resolve customer issues professionally.
• Manage parts inventory and keep logs.

Skills

Networking concepts

Troubleshooting

Customer service

Education

National Certificate in Telecommunications

Tools

Diagnostic tools

Test equipment

Job description

About the Role

Our client is seeking an experienced and reliable Senior Field Service Technician to join their telecommunications team based in Kimberley, Northern Cape. This role is crucial for the installation, maintenance, and repair of telecommunications equipment and infrastructure at customer sites and remote locations. You will be responsible for ensuring the high quality and reliability of network services provided by our client. The ideal candidate will have a strong technical background in telecommunications, excellent troubleshooting skills, and the ability to work independently in diverse field environments. This is a hands‑on role that requires dedication and a commitment to customer satisfaction.

Key Responsibilities

• Install, configure, test, and commission telecommunications equipment, including routers, switches, modems, and customer premises equipment (CPE).
• Perform routine maintenance and preventive checks on network infrastructure to ensure optimal performance.
• Diagnose and troubleshoot network faults, identifying root causes and implementing timely repairs.
• Respond to service calls and resolve customer issues efficiently and professionally.
• Manage inventory of parts and equipment, ensuring adequate stock levels for field operations.
• Adhere to all company safety policies and procedures, ensuring a safe working environment.
• Maintain accurate records of work performed, including service reports and equipment logs.
• Provide basic technical support and guidance to customers.

Requirements

• Minimum of a National Certificate in Telecommunications, Electrical Engineering, or a related technical field.
• At least 4 years of experience as a Field Service Technician in the telecommunications industry.
• Strong understanding of networking concepts, including TCP/IP, LAN/WAN, and Wi‑Fi.
• Proficiency in using diagnostic tools and test equipment.
• Ability to read and interpret technical diagrams and manuals.
• Excellent problem‑solving skills and attention to detail.
• Good communication and customer service skills.
• Must possess a valid driver's license and have a clean driving record.

Benefits

Our client offers a competitive salary, travel allowances, and a comprehensive benefits package including medical aid and a retirement fund. This position is field‑based in and around Kimberley. We provide opportunities for continuous training and development to keep your skills sharp and up‑to‑date with the latest telecommunications technologies. Join a dedicated team focused on delivering reliable connectivity.