Lead Telecom Network Operations Manager

Placements24; Kimberley; Hybrid; CAD 84.000 - 134.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Retirement plan options

Leadership development opportunities

Collaborative work environment

Zusammenfassung

Placements24 is seeking a Lead Telecom Network Operations Manager in Kimberley to head the NOC, monitor real-time performance, and drive incident resolution and continuous improvement across the telecom network. The role requires 8+ years in telecom network ops, including 3+ years in management, with ITIL experience preferred.

You will lead a hybrid team, coordinating with engineering and field operations to ensure high availability and security across services.

Qualifikationen

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
• 8+ years in telecommunications network operations, with 3+ years in a leadership role.
• Proven experience in a 24/7 NOC environment.
• Deep knowledge of mobile, fixed-line and data telecom networks and protocols.
• Strong skills in monitoring, fault management, and performance analysis tools.
• Excellent leadership, communication, and people management abilities.
• Experience with ITIL practices is highly desirable.
• Ability to work in a hybrid remote/office team.

Aufgaben

• Lead and manage the Network Operations Center (NOC) team, providing direction and support.
• Oversee real-time monitoring of network performance, availability, and security.
• Develop and implement operational procedures for incident, problem, and change management.
• Ensure prompt resolution of network incidents and service disruptions.
• Manage capacity planning and proactively identify issues.
• Collaborate with engineering and field teams for maintenance and upgrades.
• Drive continuous improvement initiatives to enhance efficiency and service quality.
• Develop and track KPIs for network operations.
• Manage vendor relationships related to monitoring and management tools.

Kenntnisse

NOC management

Team leadership

Network monitoring

Incident management

ITIL

Ausbildung

Bachelor's degree in Electrical Engineering / Telecommunications

Tools

Network monitoring tools

Jobbeschreibung

About the Role Our client, a significant telecommunications operator, is seeking a highly experienced Lead Telecom Network Operations Manager to oversee their network operations center. This key leadership role, based in Kimberley, Northern Cape , involves managing a team of network operations specialists responsible for the day-to-day monitoring, maintenance, and fault resolution of the company's extensive network infrastructure. You will be instrumental in ensuring the highest levels of network availability, performance, and security across all services. The ideal candidate possesses strong leadership skills, a deep understanding of telecom network operations, and a proven ability to manage complex operational environments. This position offers a hybrid work arrangement, allowing for effective team management and strategic planning with flexibility.

Key Responsibilities

• Lead and manage the Network Operations Center (NOC) team, providing direction and support.
• Oversee the real-time monitoring of network performance, availability, and security.
• Develop and implement operational procedures and best practices for incident management, problem management, and change management.
• Ensure prompt and effective resolution of network incidents and service disruptions.
• Manage network capacity planning and proactively identify potential issues.
• Collaborate with engineering and field operations teams to facilitate network maintenance and upgrades.
• Drive continuous improvement initiatives within the NOC to enhance efficiency and service quality.
• Develop and track key performance indicators (KPIs) for network operations.
• Manage vendor relationships related to network monitoring and management tools.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
• Minimum of 8 years of experience in telecommunications network operations, with at least 3 years in a management or team lead role.
• Proven experience managing a 24/7 network operations center environment.
• In-depth knowledge of telecommunications network technologies (mobile, fixed-line, data) and protocols.
• Strong understanding of network monitoring, fault management, and performance analysis tools.
• Excellent leadership, team management, and communication skills.
• Strong analytical and problem-solving capabilities.
• Experience with ITIL best practices is highly desirable.
• Ability to work effectively within a hybrid remote and office-based team structure.

Benefits

Our client offers a competitive remuneration package, comprehensive medical insurance, retirement plan options, significant opportunities for leadership development, and a collaborative work environment in Kimberley, Northern Cape . This hybrid role offers a strategic leadership opportunity with work flexibility.