Senior Telecoms Operations Manager

Placements24; Kimberley; Hybrid; CAD 102,000 - 171,000; Full time

Benefits offered by this job

Executive bonus

Health benefits

Retirement fund

Hybrid work

Career progression

Annual leave

Company vehicle / travel allowance

Relocation package

State-of-the-art tools

Job summary

Placements24 is seeking a Senior Telecoms Operations Manager to lead network operations in Kimberley, Northern Cape, driving performance and service quality across the region.

You will manage budgets, supervise technical teams, handle incident response and collaborate with stakeholders in a hybrid working model.

Qualifications

• 10+ years in telecommunications operations management, with leadership experience.
• Proven ability to manage complex network infrastructure and service delivery.
• Strong strategic thinking, communication, and financial acumen.
• Experience leading technical teams and driving improvements.

Responsibilities

• Lead and manage a team of network operations, field service, and support staff.
• Oversee daily telecom network operations for high availability and performance.
• Develop and implement operational strategies, policies, and procedures.
• Manage incident response, problem resolution, and change management.
• Monitor performance metrics, capacity, and security; drive improvements.
• Develop operational budgets and ensure cost-effectiveness; report to leadership.
• Collaborate with departments, vendors and stakeholders to ensure service delivery.

Skills

Leadership

Telecom operations

Budget management

Strategic thinking

Incident management

Performance metrics

Stakeholder management

Team management

Education

Bachelor's degree in Engineering or Business

Job description

About the Role Our client, a significant player in the South African telecommunications landscape, is seeking an experienced Senior Telecoms Operations Manager to oversee and optimize its operational infrastructure in **Kimberley, Northern Cape**. This leadership role is crucial for ensuring the efficient and reliable delivery of telecommunications services across the region. The ideal candidate will possess a strong track record in managing large-scale operations, leading technical teams, and driving continuous improvement initiatives. This position offers a hybrid work model, balancing essential on-site management and strategic planning with the flexibility of remote work. You will be responsible for the day-to-day operations, performance monitoring, incident management, and strategic development of our client's network and service delivery in **Kimberley** and the wider **Northern Cape**. This is a vital leadership opportunity to influence the operational excellence of a key telecommunications provider.

Key Responsibilities

• Lead and manage a team of network operations, field service, and support staff.
• Oversee the daily operations of the telecommunications network, ensuring high availability and performance.
• Develop and implement operational strategies, policies, and procedures to improve efficiency and service quality.
• Manage incident response, problem resolution, and change management processes.
• Monitor network performance, capacity, and security, taking proactive measures to prevent disruptions.
• Develop and manage operational budgets, ensuring cost-effectiveness.Drive continuous improvement initiatives using KPIs and performance metrics.
• Foster a culture of safety, accountability, and high performance within the operations team.
• Liaise with other departments, vendors, and stakeholders to ensure seamless service delivery.

Requirements

• Bachelor's degree in Engineering, Business Administration, or a related field.
• 10+ years of experience in telecommunications operations management, with at least 5 years in a leadership role.
• Proven experience in managing complex network infrastructure and service delivery.
• Strong understanding of telecom technologies (e.g., fiber optics, mobile networks, IP networking).
• Demonstrated leadership and team management skills.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Proficiency in operational metrics, performance analysis, and reporting.
• Strong financial acumen and budget management skills.
• Exceptional communication and stakeholder management abilities.
• Experience within the **telecoms** sector in South Africa is highly advantageous.

Benefits

• Highly competitive salary and executive-level bonus structure.
• Comprehensive executive health benefits and retirement fund.
• Hybrid work arrangement providing flexibility and on-site engagement.
• Significant opportunities for career advancement and leadership development.
• Generous annual leave and executive perks.
• Lead operations for a key provider in **Kimberley, Northern Cape**.
• Company vehicle or generous travel allowance.
• Relocation package available for qualified candidates.
• Access to state-of-the‑art operational tools and technologies.