Senior Field Claims Adjuster - Property

Wawanesa; Calgary, Edmonton; Hybrid; CAD 69,000 - 95,000; Full time

Job summary

Ein etabliertes Unternehmen in der Versicherungsbranche sucht einen engagierten Senior Field Claims Adjuster für gewerbliche Immobilien. In dieser Rolle sind Sie verantwortlich für die faire und gerechte Anpassung von hochkomplexen Schadensfällen. Sie bieten außergewöhnlichen Service, kommunizieren proaktiv mit Mitgliedern und verwalten alle Aspekte des Schadensprozesses von der Meldung bis zum Abschluss. Das Unternehmen bietet eine hybride Arbeitsumgebung, die Flexibilität und ein unterstützendes Team fördert. Wenn Sie eine Leidenschaft für Kundenservice und eine Karriere im Versicherungswesen haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Jährlicher Bonusplan

Urlaubszeit und persönliche Tage

Betriebliche Altersvorsorge

Prämienfreie Gesundheitsleistungen

Qualifications

• Ausgezeichnete Kundenservicefähigkeiten mit Empathie für Mitglieder.
• 5 Jahre Erfahrung im Versicherungswesen, vorzugsweise im gewerblichen Bereich.

Responsibilities

• Leitung und Unterstützung der Mitglieder während des gesamten Schadensprozesses.
• Anpassung komplexer und großer Schadensfälle.

Skills

Kundenservice

Analytische Fähigkeiten

Verhandlungsgeschick

Problemlösungsfähigkeiten

Detailorientierung

Teamarbeit

Education

Chartered Insurance Professional (CIP)

5 Jahre Erfahrung in der Versicherungsbranche

Tools

Xactware

Job description

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Job ID:9237

Working Business Language : English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $69, 000- $95, 000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

The Senior Field Claims Adjuster, Commercial Property contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of high complexity and large loss property claims. This role is responsible for applying and explaining policy coverages and documenting claim files. The role is accountable for providing timely service and prompt management of your claims from initial report to conclusion. Daily travel is required.

Job Responsibilities

• Provide direction and support to our members, throughout the claims process, by providing exceptional service delivered with empathy.
• Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of complex and large loss property claims.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves through the life of the claim through evaluation and reconciliation of relevant information from sources such as appraisers, independent adjusters, and contractors.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources. Collect evidence to support recovery efforts.
• Coordinate and manage services with vendors and service providers such as appraisers, independent adjusters, and contractors.
• Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while still delivering an exceptional member experience.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrating and maintaining excellent knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
• Understanding of Provincial and National Building Codes along with a solid understanding of residential and commercial construction terminology, techniques, and best practices.
• Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate intermediate to senior level estimates using an estimating software system.
• Provide ongoing technical advice, guidance, peer coaching and mentoring to claims staff.
• Working in partnership with other claims staff in both an individual and team-oriented capacity including the handling of both task based and full handle files. Support CAT plan as necessary, including potentially assisting on claims outside of your service area.

Qualifications

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• Ability to perform physical demands and requirements of the job, which may include climbing roofs; crawling into small spaces; carrying up to 50 pounds; working alone; working outside in all weather; driving for extended periods of time.
• Ability to work with a flexible work schedule including regular travel, which may include the need to work outside regular business hours.
• Valid driver license with acceptable driving record.
• 5 years insurance adjusting or equivalent experience. (Commercial experience is preferred/Farm an asset)
• Chartered Insurance Professional (CIP), or working towards designation and where required, dedicated to reach the proper licensing requirements.
• Excellent knowledge of property estimating software, Xactware knowledge preferred. Ability to interpret and quantify property damage estimates.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills.
• Strong problem solving and critical thinking skills. Ability to draw valid conclusions and effectively communicate them. Detail oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills with the ability to prioritize in a fast paced, changing environment.
• Excellent negotiation, decision making and critical thinking skills.
• Strong teamwork skills with the ability to collaborate with others.

Wawanesa is proud to be one of Manitoba’s Top Employers , a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail] .