Claims Advisor – Home Warranty Claims

Aviva plc; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Claims Advisor for Home Warranty Claims. This hybrid role offers the perfect blend of flexibility and teamwork, allowing you to manage complex claims while providing exceptional service to clients. You'll leverage your expertise to assess claims, verify policy coverage, and collaborate with developers and regulators to ensure fair resolutions. If you're passionate about helping others and eager to grow your career in a supportive environment, this opportunity is perfect for you. Join a company that values Care, Commitment, Community, and Confidence, and make a meaningful impact in the lives of homeowners.

Qualifications

• 2+ years of experience in claims handling, preferably in property or home warranty.
• Strong knowledge of dealing with complex and litigated claims.

Responsibilities

• Manage claims from homeowners under home warranty insurance policies.
• Provide superior customer service and ensure appropriate claim resolutions.

Skills

Claims Handling

Customer Service

Judgment

Policy Coverage Verification

Documentation Management

Education

High School Diploma

Insurance or Claims Adjuster Certification

Tools

Claims Management Software

Job description

Claims Advisor – Home Warranty Claims

Claims Advisor – Home Warranty Claims

Apply locations Calgary, Edmonton

Posted on: Posted 7 Days Ago

Job Requisition ID: R-149664

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Our home warranty is on the hunt for an experienced claims adjuster skilled in handling litigated matters. In this role, you will be responsible for managing claims submitted by homeowners under policies of home warranty insurance. You will efficiently and professionally handle your own set of claims to resolution as well as support the team in prompt and efficient handling of home warranty claims. You keep the customer front of mind while handling claims of a higher level of complexity. You are keen to develop in your own career and help develop those around you.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds – and is open to candidates based in Vancouver, Calgary, or Edmonton.

Does this sound like you? Read on!

What you will do:

• Utilize your expertise and sound judgment to adjust claims by verifying policy coverage and assessing the presence of construction defects and associated liabilities.
• Provide superior customer service to our clients and partners.
• Work with developers to ensure appropriate resolution of a claim within the terms of the policy while satisfying all other partners including provincial regulators.
• Proactively manage your files and keep timely and informed claim records, including observations, documentation, communications, decisions made, financial expenditures, and setting and maintaining adequate reserves.
• Ensure file reserves are set on a timely and accurate basis.
• Support the team’s subrogation efforts by gathering evidence and communicating proactively with our recovery team.
• Support in the development of those around you and demonstrate Aviva’s Values In Action.

What you’ll bring:

• 2+ years of proactive claims handling experience, with a strong knowledge of property, surety, or home warranty claims preferred.
• Ability to handle a varied pending, including litigated, complex, and out-of-pro