* Claims Adjuster 2 - Casualty

Wawanesa; Calgary, Lethbridge, Edmonton; Hybrid; CAD 62,000 - 87,000; Full time

Job summary

An established industry player is seeking dedicated and driven individuals to join their team in a hybrid work environment. This role involves providing exceptional customer service while managing complex claims and ensuring thorough investigations. Candidates will have the opportunity to develop their skills and advance their careers in a supportive and inclusive workplace. With a focus on member satisfaction, this position promises a rewarding experience for those looking to make a difference in the insurance sector. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Jährlicher Bonusplan

Generöse Urlaubstage

Prämienfreie Leistungen

Pensionsplan

Qualifications

• 2 Jahre Erfahrung in der Schadensregulierung oder gleichwertig.
• Bereitschaft, die CIP-Zertifizierung zu erlangen.

Responsibilities

• Bearbeitung von Schadenfällen mit proaktiver Kommunikation.
• Überprüfung von Policen und Festlegung von Deckungen.
• Verhandeln mit Anspruchstellern und Anwälten.

Skills

Kundenservice

Analytische Fähigkeiten

Verhandlungsgeschick

Zeitmanagement

Teamarbeit

Education

Post-secondary degree

Job description

Job ID: 9075

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is estimated to be within the following range: $62,000 - $87,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us: At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB; Lethbridge, AB. The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. To learn more visit wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Responsibilities:

• Provide the best defense for members through proactive, fair, and thorough liability, coverage, and quantum investigation.
• Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of Casualty claims of moderate to high complexity.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves throughout the life of the claim through evaluation of relevant information from various sources such as independent adjusters, medical, legal, financial, and vocational.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
• Coordinate and manage services with vendors and service providers such as lawyers, engineers, accountants, and health practitioners.
• Negotiate with claimants, lawyers, and other insurers in order to resolve claims at the best possible result for our members. Manage claims in litigation, mediation, or arbitration. Provide instruction to assigned counsel.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrate and maintain knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
• Occasionally participate at private mediation, court proceedings and other dispute resolution as required.
• Within a limited role contribute to employee development through training, technical guidance, and coaching.
• Perform other duties as assigned.

Qualifications:

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• 2 years of insurance adjusting experience or equivalent.
• Post-secondary degree is preferred.
• Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.
• Comprehensive knowledge of medical and legal terminology.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
• Excellent negotiation, decision making and critical thinking skills.
• Strong teamwork skills with the ability to collaborate with others.

Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Diversity Equity, Inclusion & Belonging: Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, [e-mail].

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.