Claims Advisor – Home Warranty Claims

Aviva Canada Inc.; Calgary; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled claims adjuster to join their dynamic team in Calgary. This hybrid role offers the best of both worlds, allowing you to work from home while also collaborating with colleagues in the office. You will manage complex claims, ensuring customer satisfaction and compliance with policy terms. With a focus on professional development, you'll have the opportunity to grow your career while supporting your team. If you have a passion for customer service and a strong background in claims handling, this is the perfect opportunity to make a significant impact in a rewarding environment.

Benefits

Annual Bonus

Retirement Savings

Share Plan

Health Benefits

Personal Wellness Opportunities

Volunteer Opportunities

Qualifications

• 2+ years of experience in proactive claims handling, particularly in property or home warranty.
• Strong knowledge of litigated and complex claims management.

Responsibilities

• Adjust claims by verifying policy coverage and assessing construction defects.
• Provide superior customer service and manage claims files proactively.

Skills

Claims Handling

Customer Service

Investigation Skills

Negotiation Skills

Interpersonal Skills

Education

CIP

FCIP

Post Secondary Education

University Degree

Job description

Our home warranty is on the hunt for an experienced claims adjuster skilled in handling litigated matters. In this role, you will be responsible for managing claims submitted by homeowners under policies of home warranty insurance. You will efficiently and professionally handle your own set of claims to resolution as well as support the team in prompt and efficient handling of home warranty claims. You keep the customer front of mind while handling claims of a higher level of complexity. You are keen to develop in your own career and help develop those around you.

Aviva recognizes the importance of being flexible and the benefits of being together; this role will be hybrid – the best of both worlds – and is open to candidates based in Vancouver, Calgary, or Edmonton.

Does this sound like you? Read on!

What you will do:

• Utilize your expertise and sound judgment to adjust claims by verifying policy coverage and assessing the presence of construction defects and associated liabilities.
• Provide superior customer service to our clients and partners.
• Work with developers to ensure appropriate resolution of a claim within the terms of the policy while satisfying all other partners, including provincial regulators.
• Proactively manage your files and keep timely and informed claim records, including observations, documentation, communications, decisions made, financial expenditures, and setting and maintaining adequate reserves.
• Ensure file reserves are set on a timely and accurate basis.
• Support the team’s subrogation efforts by gathering evidence and communicating proactively with our recovery team.
• Support in the development of those around you and demonstrate Aviva’s Values In Action.

What you’ll bring:

• 2+ years of proactive claims handling experience, with a strong knowledge of property, surety, or home warranty claims preferred.
• Ability to handle a varied pending, including litigated, complex, and out-of-province claims.
• On litigated files, ability to work in partnership with defence counsel to develop and implement strategies for bringing files to a timely and efficient resolution.
• Experience engaging professionals and trades, including the review and analysis of scopes of work, estimates, bids, invoices, reports, memos, and professional opinions.
• Excellent customer service and superior interpersonal skills.
• Strong investigation and negotiation skills.
• Exceptional command of the English language, including oral and written communication.
• Practical experience within development and/or residential construction is a plus.
• CIP or FCIP designation preferred.

What you’ll get:

• Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

Education Required

CIP
FCIP
FCIP - Partial Completion
Post Secondary Education
University Degree