Claims Adjuster 1 - Casualty

Wawanesa; Calgary, Edmonton, Lethbridge; Hybrid; CAD 57,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated and enthusiastic individuals for the Claims Adjuster role. This position offers the opportunity to thrive in a hybrid work environment while contributing to delivering an exceptional claims experience. The ideal candidate will engage in proactive investigation, evaluation, and negotiation of casualty claims, ensuring fair and timely service for members. With a strong commitment to diversity and inclusion, this role allows you to be part of a team that values change and advancement. Join a company recognized as one of the best employers in Canada, where your contributions can make a significant impact.

Benefits

Annual Bonus Plan

Generous Vacation Time

Premium Free Benefits

Pension Plan

Flexible Work Environment

Qualifications

• 1 year of insurance adjusting experience or equivalent is required.
• Willingness to work toward Chartered Insurance Professional (CIP) designation.

Responsibilities

• Investigate and adjust minor to moderate casualty claims.
• Communicate effectively with members and coordinate with vendors.
• Maintain accurate documentation and reserves throughout the claim process.

Skills

Customer Service Skills

Communication Skills

Investigative Skills

Analytical Skills

Negotiation Skills

Time Management

Teamwork Skills

Education

Post-secondary Degree

Tools

Claims Management Software

Job description

Job ID: 9172

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $57,000 - $80,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us: At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB; Lethbridge, AB. The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

The Claims Adjuster 1, Casualty contributes to Wawanesa's goal of delivering an exceptional and consistent claims experience through proactive and fair investigation, evaluation, negotiation, and settlement of minor to moderate casualty claims. This role is responsible for applying and explaining policy coverages and documenting claim files through the life of a claim. The role is accountable for providing timely service and prompt management of your claims pending from initial report to conclusion.

Job Responsibilities:

• Provide the best defense for members through proactive, fair, and thorough liability, coverage, and quantum investigation.
• Timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
• Adjustment of Casualty claims of minor to moderate complexity.
• Review and interpret policy wordings, determine policy coverage, and communicate coverage decisions to members.
• Establish timely and accurate loss and expense reserves throughout the life of the claim through evaluation of relevant information from various sources such as independent adjusters, medical, legal, financial, and vocational.
• Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
• Coordinate and manage services with vendors and service providers such as lawyers, engineers, accountants, and health practitioners.
• Negotiate with claimants, lawyers, and other insurers in order to resolve claims at the best possible result for our members.
• Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
• Demonstrate and maintain knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable). Remaining current with legislative changes and trends in the insurance industry.
• Perform other duties as assigned.

Qualifications:

• Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
• 1 year of insurance adjusting experience or equivalent.
• Post-secondary degree is preferred.
• Willingness to work toward Chartered Insurance Professional (CIP) designation and where required, dedicated to reach the proper licensing requirements.
• Basic knowledge of medical and legal terminology.
• Excellent communication skills; listening, written, and spoken.
• Excellent investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
• Excellent time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
• Good negotiation, decision making and critical thinking skills as well as a willingness to improve.
• Strong teamwork skills with the ability to collaborate with others.

Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Diversity Equity, Inclusion & Belonging: At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce. We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to [e-mail].